At a Glance
- Tasks: Assist in delivering exceptional guest experiences and oversee daily operations.
- Company: Join the prestigious Peninsula London, a leader in luxury hospitality.
- Benefits: Competitive pay, service charge, and attractive perks await you.
- Other info: Opportunity for growth in a high-profile hotel environment.
- Why this job: Be part of a dynamic team that values personalised guest interactions.
- Qualifications: 2-3 years in luxury front office operations and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an experienced Assistant Manager- Guest Experience (Maternity Cover) to join our team. Reporting to the Guest Experience Manager, this role is responsible for assisting with the overall supervision of the operations of the Guest Experience department, ensuring the highest standards of guest service, with a focus on the Peninsula Service Principles.
Benefits
- An exceptional opportunity to join our high-profile flagship hotel in London
- Market-leading remuneration, service charge, and attractive benefits
- Join our award-winning group, working alongside a highly experienced team
Key accountabilities
- Responsible for the efficient and smooth operations of the arrival and departure experiences, ensuring impeccable service to hotel guests, with a focus on the guests, a heartfelt welcome and personalised experiences
- Take overall site responsibility for daily operational issues within the Guest Experience Team including accurate scheduling, service recovery, continuous coverage, and efficient service delivery
- Assist the Director of Front Office in the creation and management of the annual operating budget and monitor the monthly financial performance and maximise Room and Front Office revenue through initiatives such as room upselling
- Maintain close guest contact, manage guest feedback, ensuring elevated service recovery to exceed guest expectations, in keeping with the Peninsula Service Principles
- Hire, develop, motivate, supervise, and coach the Guest Experience Executives in maintaining a culture in compliance with mission, vision, values, and HSH core principles
General requirements
- Minimum 2-3 years relevant experience in Front Office Operation within a luxury international property
- Thorough knowledge of customer service needs and a good working knowledge of operational finance procedures
- Excellent time management and organizational skills, highly adaptable and naturally positive
- Fluent English communication proficiency, expertise in a second language would be desirable
Assistant Manager - Guest Experience (Maternity Co employer: Job Search Place Limited
Join The Peninsula London, a prestigious flagship hotel renowned for its commitment to exceptional guest experiences and high standards of service. As an Assistant Manager in Guest Experience, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development, offering market-leading remuneration and attractive benefits. With the opportunity to work alongside a highly experienced team in one of the world's most vibrant cities, this role promises a rewarding career path in the luxury hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Guest Experience (Maternity Co
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in guest services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience. Think about how you can showcase your skills in service recovery and team management. We want you to shine!
✨Tip Number 3
Showcase your passion for guest experience during interviews. Share specific examples of how you've gone above and beyond for guests in the past. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Assistant Manager - Guest Experience (Maternity Co
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager - Guest Experience role. Highlight your previous experience in luxury hospitality and any relevant achievements that showcase your ability to deliver exceptional guest service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about guest experience and how you embody the Peninsula Service Principles. Be genuine and let your personality come through, as we value authenticity.
Showcase Your Team Spirit:Since this role involves supervising and coaching a team, make sure to mention any leadership experiences you've had. We want to see how you can motivate others and maintain a positive culture within the Guest Experience Team.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at The Peninsula London!
How to prepare for a job interview at Job Search Place Limited
✨Know the Peninsula Service Principles
Familiarise yourself with the Peninsula Service Principles before your interview. This will help you demonstrate how your values align with the hotel's commitment to exceptional guest experiences. Be ready to share examples of how you've applied similar principles in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be supervising a team. Prepare to discuss your leadership style and provide specific examples of how you've motivated and developed team members in the past. Highlight any experience you have in coaching or training staff to ensure they deliver top-notch service.
✨Prepare for Operational Scenarios
Expect questions about handling operational challenges, such as service recovery or scheduling issues. Think of scenarios from your past experience where you successfully resolved problems and improved guest satisfaction. This will show your ability to think on your feet and maintain high standards under pressure.
✨Engage with Guest Feedback
Be prepared to discuss how you handle guest feedback and complaints. Share specific instances where you've turned negative experiences into positive outcomes. This will demonstrate your commitment to exceeding guest expectations and your understanding of the importance of guest relations in the hospitality industry.
