At a Glance
- Tasks: Lead the shop team, manage operations, and deliver excellent customer service.
- Company: Join a dynamic retail environment in Derby Alvaston.
- Benefits: Competitive pay, training provided, and opportunities for career growth.
- Other info: Full training on sports and betting provided; no prior experience necessary.
- Why this job: Be a key player in a fast-paced retail setting and inspire your team.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
Role Profile
Function/Department: Retail
Reporting To: Shop Manager
Location: Derby Alvaston
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
- Support the Shop Manager with the day-to-day running of the shop and the shop team.
- In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
- Opening and closing the shop
- Managing and guiding the Shop Team
- Cash management procedures
- Managing and utilizing the company Time and Attendance system whilst ensuring adherence from the Shop Team with using the system
- Leading by example and driving your team to keep and maintain shop presentation standards.
- Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be improved and done better.
- Stay focused on the results of the Shop to help identify opportunities with the ability to get your team working to high standards together.
- Responsible for providing outstanding customer experience for customers.
- Educating and guiding your team to be able to deliver excellent customer service.
- Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but are not limited to betting terminals and in shop transactions through the EPOS System in a timely manner.
- To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
- Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
- Adhere to Social Responsibility duties.
Knowledge, Skills and Experience (Essential)
- Ability to confidently lead a team and inspire others
- Ability to build excellent working relationships with colleagues
- Operate with trust and integrity and be an excellent role model for others
- Excellent communicator with the ability to provide clear guidance and feedback to others
- Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
- Ability to problem solve and think creatively
- Energy and drive to constantly develop yourself and others
- Customer service focused
- An enthusiastic people person
- A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
- Ambitious and driven to progress within the company
- To promote the company brand and be results focused to get your team working to a high standard together
Desirable Skills and Experience
- 1 year Assistant Manager/Supervisor Retail experience.
- Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
Assistant Manager - Derby Alvaston employer: Job Search Place Limited
Join our dynamic team at Derby Alvaston, where we prioritise a supportive work culture that fosters growth and development. As an Assistant Manager, you'll benefit from comprehensive training, opportunities for career advancement, and the chance to lead a passionate team in delivering exceptional customer service. Our commitment to employee well-being and a collaborative environment makes us an outstanding employer in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager - Derby Alvaston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Derby Alvaston and its values. This way, you can show how you fit right in and share ideas that align with their goals.
✨Tip Number 2
Practice your leadership skills! Since you'll be stepping up in the absence of the Shop Manager, think of examples where you've led a team or solved problems. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your customer service skills! Think about times when you've gone above and beyond for a customer. Highlighting these experiences will demonstrate your commitment to providing outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Manager - Derby Alvaston
Some tips for your application 🫡
Show Your Leadership Skills:In your application, highlight any experience you have in leading a team. We want to see how you can inspire and motivate others, especially in a retail environment like ours.
Be Customer-Focused:Make sure to emphasise your customer service skills. We’re all about providing an outstanding experience for our customers, so share examples of how you've gone above and beyond in previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the Assistant Manager role. We love seeing genuine interest!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Manager. Familiarise yourself with the day-to-day operations of a retail shop, especially in the context of managing a team and ensuring excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past. Think about times when you've inspired others or resolved conflicts, as these stories will demonstrate your capability to lead effectively.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service, as providing an outstanding experience is key in this role. Prepare examples of how you've handled difficult customers or gone above and beyond to ensure satisfaction. This will highlight your customer-focused mindset and problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the shop's goals, team dynamics, or opportunities for growth within the company. Asking insightful questions shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
