At a Glance
- Tasks: Lead the casino team, drive performance, and create memorable guest experiences.
- Company: Grosvenor Casinos, a vibrant and iconic brand in the UK leisure industry.
- Benefits: Exciting rewards, team building events, and career progression opportunities.
- Other info: Flexible hours in a 24/7 casino setting with a supportive culture.
- Why this job: Join a dynamic team and make a real impact in a legendary casino environment.
- Qualifications: Management experience in gaming, hospitality, or similar industries required.
The predicted salary is between 40000 - 50000 £ per year.
The Victoria is Grosvenor's flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation. It sets the benchmark for excellence, attracting serious players and exceptional talent.
Join a world class team where ambition is nurtured, skills grow fast, and professionals become the best in their field. Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK's most loved casinos. It's our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.
As Assistant General Manager, you'll be a key leader within the Casino - working in close partnership with the Venue Director to drive performance, raise standards and bring the Grosvenor experience to life. This is a high impact role where your leadership presence, commercial mindset and passion for people will really make a difference.
You'll make your mark by energising teams, setting the pace on the gaming floor, and creating exciting, memorable moments that keep customers coming back for more. From performance to people, you'll be right at the heart of what makes the venue thrive.
Alongside the Venue Director, you'll help develop and deliver a robust business plan that balances commercial success with our responsibilities to customers, colleagues, the community and the regulator. With the right support and development, this role offers a clear progression route to General Manager, putting you on track to lead your own casino.
What you'll be doing:
- Act as a strong second in command, supporting the smooth running of the casino and stepping up in the Venue Director's absence.
- Lead daily gaming operations, driving performance across financial results, customer service and people metrics.
- Build and develop a high performing management team with a strong focus on safer gambling and customer care.
- Recruit, coach and develop a multi skilled team that consistently delivers the Grosvenor brand standards.
- Drive profitability through effective sales strategies while tightly managing costs and margins.
- Champion regulatory excellence, ensuring full compliance with Gambling Commission requirements.
Experience & Skills Required:
- Previous work experience at management/leadership level within casino/gaming, leisure, hospitality or similar industries.
- Confident in leading change and creating a positive, inclusive and engaging culture.
- Commercially astute with strong financial and business acumen.
Great access and perks: excellent transport links; including the Elizabeth line, plus subsidised parking for ease and flexibility. Celebration and recognition culture with long service awards and exciting reward programmes. Fully funded team building events, plus exclusive discounts across all Grosvenor venues.
Please note: this role operates within a 24/7 casino environment and requires flexibility to work nights and weekends. Candidates must be 18 years or over and have the legal right to work in the UK.
Why Join Us?
- As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we'd love to hear from you. At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.
Assistant General Manager - Casino employer: Job Search Place Limited
Grosvenor Casinos is an exceptional employer, offering a vibrant work culture that prioritises team collaboration and individual growth. Located in the heart of London, the Victoria Casino provides excellent transport links and a range of benefits including subsidised parking, team-building events, and recognition programmes that celebrate employee achievements. With clear pathways for career progression and a commitment to creating memorable experiences for both staff and guests, Grosvenor is the ideal place for those seeking a dynamic and rewarding career in the gaming and hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Casino
✨Tip Number 1
Network like a pro! Get out there and connect with people in the casino and hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with the hiring team, let your enthusiasm for the role shine through. Talk about your love for creating memorable experiences and how you can energise teams – it’ll make you stand out!
✨Tip Number 3
Research the company culture! Before any interview, dive into Grosvenor's values and what they stand for. Tailor your responses to show how you align with their mission of delivering exceptional customer experiences and being part of a winning team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us. Don’t miss out on the chance to join a fantastic team at Grosvenor Casinos!
We think you need these skills to ace Assistant General Manager - Casino
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the casino industry shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about being part of our team and contributing to the Grosvenor experience.
Tailor Your CV:Make sure your CV is tailored to the Assistant General Manager role. Highlight your leadership experience and any relevant skills that align with what we’re looking for. We love seeing how your background fits into our vision!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as it reflects the kind of clarity we value on the casino floor.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to embrace the digital side of our business.
How to prepare for a job interview at Job Search Place Limited
✨Know the Casino Inside Out
Before your interview, make sure you research Grosvenor London Victoria thoroughly. Understand its history, recent transformations, and what sets it apart from other casinos. This knowledge will show your genuine interest in the role and help you connect your experience to their unique environment.
✨Showcase Your Leadership Skills
As an Assistant General Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure environments like casinos or hospitality. Highlight your ability to energise teams and drive performance.
✨Emphasise Customer Experience
Grosvenor values exceptional customer service, so be ready to discuss how you've enhanced customer experiences in previous roles. Share specific strategies you've implemented to improve service standards and how you’ve dealt with challenging situations to keep guests happy.
✨Prepare for Regulatory Questions
Given the importance of compliance in the casino industry, brush up on your knowledge of Gambling Commission requirements. Be prepared to discuss how you would champion regulatory excellence and ensure that your team adheres to these standards while maintaining a fun and safe environment for customers.
