At a Glance
- Tasks: Lead a team to deliver luxury experiences for VIP guests at The Level.
- Company: Join Meliá Hotels, a global leader in hospitality with a warm family culture.
- Benefits: Competitive salary, 28 days holiday, health plans, and worldwide employee discounts.
- Other info: Opportunities for career growth across 350+ hotels worldwide.
- Why this job: Be part of a passionate team creating unforgettable guest experiences in a luxury setting.
- Qualifications: Experience in luxury hospitality and strong leadership skills required.
The predicted salary is between 30000 - 32450 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders, where the possibilities to grow, learn, and develop are endless. It is knowing that the world is yours - that you can build your career across multiple destinations - all while feeling part of one big, warm, and passionate family.
About The Level at Meliá White House: Meliá White House is a modern and elegantly refurbished hotel, ideally located next to Regent's Park and within walking distance of Oxford Circus and Regent Street. As home to The Level, our premium and personalised hospitality experience, we are committed to delivering exceptional service, luxury, and memorable stays for every guest. The Level is Meliá's premium hospitality concept, offering an elevated stay experience with exclusive lounge access, private breakfast, aperitivo service, enhanced in-room amenities, and highly personalised service for our most valued guests.
What's in it for you?
- Competitive salary plus service charge
- 28 days holiday including public holidays
- Contributory pension scheme
- Health cash plan and discounted dental cover with HSF
- Refer-a-friend bonus of £500 (after successful completion of probation)
- Exceptional employee rates worldwide for you, your friends, and family with Meliá Hotels International
- Food & beverage discounts (subject to outlet participation)
- Unlimited access to Meliá's global online learning platform
- Career development opportunities across more than 350 hotels worldwide
- High-street discounts through Perks at Work
- Payday parties and team celebrations
Mission: As the Assistant Front Office Manager - The Level, you will support The Level Manager in delivering a seamless, luxury end-to-end guest journey for our VIP and premium guests. You will lead the front desk and The Level Hosts to create a highly personalised, five-star experience, from arrival to departure, ensuring every interaction reflects the exclusivity and warmth of The Level concept.
Key Responsibilities:
- Support The Level Manager in the day-to-day leadership of The Level agents and hosts.
- Ensure all reception policies, procedures, luxury service standards, and brand guidelines are consistently followed.
- Deliver prompt, efficient, and highly personalised check‑in and check‑out experiences, including VIP arrivals, room upgrades, and digital guest journeys.
- Act as host of The Level Lounge, ensuring guests receive an exceptional and personalised five‑star experience throughout their stay.
- Build strong relationships with VIP, repeat, and high‑value guests, anticipating needs and creating memorable experiences.
- Analyse, investigate, and resolve guest complaints and service recovery situations, exceeding expectations wherever possible.
- Maintain constant communication with Housekeeping, Food & Beverage, Finance, Reservations, and other operational departments.
- Oversee guest billing, cash handling, account accuracy, and payment procedures, ensuring compliance with company policies and financial controls.
- Maintain accurate guest profiles and preferences to personalise and elevate future stays.
- Ensure all guest enquiries, whether in person, by telephone, email, or digital platforms, are handled efficiently and professionally.
- Promote The Level benefits, hotel facilities, room upgrades, and upselling initiatives while supporting Revenue strategies to maximise guest satisfaction and profitability.
- Ensure The Level Lounge, Front Office environment, equipment, and supplies are maintained to the highest standards.
What are we looking for?
- Previous experience in Front Office, Guest Experience, Reception Management, or luxury hospitality.
- Experience supervising or leading teams within a hotel environment.
- Strong knowledge of Opera PMS, hotel billing procedures, and cash handling processes.
- Outstanding guest service and relationship‑building skills.
- Excellent communication, organisational, and problem‑solving abilities.
- A proactive and hands‑on leadership style.
- Strong attention to detail and passion for luxury hospitality.
- Commercial awareness and confidence in driving upselling opportunities.
- Ability to remain calm and effective in a fast‑paced environment.
- Eligibility to work in the UK.
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion, and equality across all teams, creating a respectful and supportive workplace free from discrimination of any kind. We believe our differences strengthen us and help build a more responsible and sustainable future.
Assistant Front Office Manager - The Level employer: Job Search Place Limited
Meliá Hotels International offers an exceptional work environment where employees can thrive in a supportive and inclusive culture. With competitive salaries, extensive career development opportunities across over 350 hotels worldwide, and unique benefits such as discounted stays for friends and family, Meliá is dedicated to fostering personal and professional growth. Located in the heart of London, the Meliá White House provides a vibrant setting for the Assistant Front Office Manager role, allowing you to be part of a passionate team committed to delivering luxury experiences to our valued guests.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front Office Manager - The Level
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front Office Manager - The Level
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
