At a Glance
- Tasks: Support front desk operations and ensure guests have a memorable stay.
- Company: Join a vibrant lifestyle hotel on London's South Bank with a unique atmosphere.
- Benefits: Enjoy complimentary stays, discounts, health contributions, and bespoke training.
- Other info: Opportunities for career growth and a collaborative work culture await you.
- Why this job: Be part of a dynamic team and enhance guest experiences in a stylish environment.
- Qualifications: Experience in hotel operations and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
A lifestyle hotel on London's eccentric South Bank. Sea Containers London has 354 bedrooms with award-winning food and drink outlets and a dynamic energy, serving as a destination where glamour meets brutalism. Lore Group is an international hospitality company that designs, transforms, manages and operates hotel and food & drink concepts in notable cities across Europe and the United States. The Assistant Front Office Manager supports the Front Office Manager in overseeing front desk operations to ensure guests receive outstanding service and have a memorable stay.
Responsibilities
- Guest Services Management: Assist in overseeing the day-to-day operations of the front desk, ensuring guests receive prompt, professional, and friendly service. Address and resolve guest complaints and inquiries in a timely and efficient manner, ensuring guest satisfaction. Oversee and manage guest luggage and ensure these are correctly stored in a secured area. Assist guests with luggage and rooming as and when required.
- Team Leadership and Development: Support the Front Office Manager in managing the front office team, including recruitment, training, spot checks, scheduling, and performance management. Foster a positive, collaborative work environment, encouraging team engagement and motivation.
- Operational Excellence: Assist in implementing policies and procedures that optimize operational efficiency and enhance the guest experience. Ensure compliance with all hotel policies, standards, and local laws and regulations.
- Revenue Management and Reporting: Support revenue enhancement strategies by promoting hotel services and facilities to guests. Assist in preparing reports on front office operations and guest feedback to identify trends and areas for improvement.
- Communication and Collaboration: Maintain effective communication with all hotel departments to ensure a seamless guest experience. Participate in regular management meetings, contributing ideas for improving service and operations.
- Emergency and Crisis Management: Assist in managing emergencies and unexpected situations, ensuring the safety and security of guests and staff. Ensure the front office team is trained in emergency response procedures.
- Team Collaboration: Be adaptable and assist with tasks outside of immediate job descriptions as part of the team ethos.
Qualifications
- Professional qualifications relevant to the location
- Strong communication and presentation skills (verbal, listening, writing)
- Experience in hotel operations and service quality
- Strong organization and analytical skills in problem-solving
- Ability to build, maintain and influence relationships with stakeholders, customers, vendors, and investors
- Knowledge of the luxury/lifestyle hotel sector
- Effective conflict and change management skills
- Lore Group leadership competencies: Cultivate Innovation; Build & Maintain Relationships; Act Like An Owner; Coach Talent & Develop Teams
Benefits
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- Discounts at partner hotels and Lore Group restaurants and bars
- Discounts in spa and cinema
- Health plan contributions
- 2 days paid volunteering leave per year
- Life Assurance; length of service incentives
- Bespoke training programmes; free meals on duty
- Additional perks such as Ride-to-Work, season ticket loan, quarterly awards
Location: London
Assistant Front of House Manager employer: Job Search Place Limited
At Lore Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and innovation. Located in the heart of London's South Bank, our lifestyle hotel provides not only competitive benefits such as complimentary stays and discounts but also ample opportunities for professional growth through bespoke training programmes. Join us to be part of a dynamic team dedicated to delivering outstanding guest experiences in a unique and stylish environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at hotels similar to Sea Containers London. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the hotel and introduce yourself. Bring a smile and a copy of your CV. It’s a great way to make a memorable first impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by researching the hotel’s culture and values. Think about how your experience aligns with their mission of providing outstanding guest service. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the Assistant Front of House Manager position can set you apart from other candidates. It shows you’re proactive and keen on the opportunity.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for hospitality and guest services.
Tailor Your Application:Make sure to customise your application for the Assistant Front of House Manager role. Highlight your relevant experience in hotel operations and how it aligns with our values at Lore Group. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Job Search Place Limited
✨Know the Hotel Inside Out
Before your interview, make sure you research Sea Containers London thoroughly. Familiarise yourself with their services, unique offerings, and the overall vibe of the hotel. This will not only help you answer questions more confidently but also show your genuine interest in the role.
✨Showcase Your Guest Service Skills
As an Assistant Front of House Manager, guest satisfaction is key. Prepare examples from your past experiences where you successfully resolved guest complaints or enhanced their stay. Highlighting your ability to handle difficult situations will demonstrate your readiness for the role.
✨Emphasise Team Leadership Experience
Since you'll be supporting the Front Office Manager in leading a team, be ready to discuss your leadership style. Share specific instances where you've motivated a team or contributed to a positive work environment. This will illustrate your capability to foster collaboration and engagement.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the role. This shows that you're not just interested in the job, but also in how you can contribute to the hotel's success.
