At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join the innovative Charlotte Tilbury Beauty team at Selfridges, Manchester.
- Benefits: Enjoy structured training, exclusive product launches, and fantastic perks like discounts and birthday leave.
- Other info: Embrace a vibrant culture with opportunities for personal and professional growth.
- Why this job: Be part of a global beauty sensation and help empower others to feel their best.
- Qualifications: Retail management experience and a passion for the beauty industry are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de‑coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market‑leading growth, innovative retail and product launches fuelled by industry‑leading tech – all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this success and help drive our limitless ambitions.
About Your Role
The Assistant Business Manager is a true brand ambassador, always reflecting the Charlotte Tilbury values. You are enthusiastic to meet and exceed targets, driving momentous team performance through maximum motivation. You place customer experience at the forefront of your leadership style, frequently thinking of new ways for the team to engage and satisfy the customer. You collaboratively work alongside your Business Manager in supporting seamless day to day operations on counter. Not only do you dare to dream it – you dare to do it.
Responsibilities
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and create a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in‑store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two‑way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognising and celebrating performance where necessary.
- Entrepreneurial with proposing plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
About you
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Why join us?
- We offer a structured induction programme – Charlotte’s Magic Academy. This exclusive and bespoke induction trains on all aspects of the role that you will need to succeed in providing red carpet customer experience with follow‑up training provided during your first months of employment.
- Focusing on artistry and commerce, you will gain a full understanding of our artistry and service expectations.
- Structured career development – our team of industry experts are here to support and work with you to explore your learning potential and career goals.
- You receive exclusive launches of our incredible products before anyone else – not only that, but you even receive a full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy so you can be a true brand advocate.
- Access to Tilbury Treats – our very own rewards platform allowing you to save money and gain discounts on anything from gym memberships to cinema tickets.
- Other fabulous benefits such as life assurance, birthdays off work, team sales incentives and many more.
At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees – and the candidates that take part in our recruitment process.
If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
Assistant Business Manager employer: Job Search Place Limited
Charlotte Tilbury Beauty is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With structured career development opportunities and a unique induction programme, employees are empowered to excel in their roles while enjoying exclusive product launches and a range of fabulous benefits. Located in the heart of Manchester, this dynamic environment not only encourages personal growth but also celebrates diversity, making it a truly rewarding place to work for those passionate about the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Business Manager
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Charlotte Tilbury's products and values. This will not only help you stand out in interviews but also show your genuine passion for the beauty industry.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to retail management. Think about how you would handle customer service challenges or motivate your team – this will show you're ready to lead!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Charlotte Tilbury Dream Team. Don’t miss out on this opportunity!
We think you need these skills to ace Assistant Business Manager
Some tips for your application 🫡
Show Your Passion for Beauty:When you're writing your application, let your love for the beauty industry shine through! Share any experiences or insights that highlight your enthusiasm for makeup and customer service. We want to see that you’re not just applying for a job, but that you genuinely care about the brand and its mission.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Assistant Business Manager. Use keywords from the job description and relate your past experiences to the responsibilities listed. This shows us that you’ve done your homework and are serious about joining our team!
Highlight Teamwork and Leadership Skills:Since this role involves motivating a team and driving performance, be sure to include examples of how you've successfully led teams in the past. We love seeing candidates who can inspire others and create a positive work environment, so don’t hold back on those stories!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values while you’re at it!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Charlotte Tilbury's history, values, and product range. Familiarise yourself with their latest launches and campaigns. This will not only show your genuine passion for the beauty industry but also demonstrate that you’re ready to be a true brand ambassador.
✨Showcase Your Leadership Skills
As an Assistant Business Manager, you'll need to motivate and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve driven performance and created a positive team culture. Be ready to discuss your coaching style and how you encourage feedback.
✨Emphasise Customer Experience
Charlotte Tilbury places customer experience at the forefront. Think of specific instances where you've gone above and beyond for customers. Be prepared to share ideas on how you would enhance customer engagement and satisfaction in-store, showcasing your entrepreneurial spirit.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and strategic planning abilities. Practice responses to questions like how you would handle a sales target challenge or improve team performance. This will help you demonstrate your commercial acumen and readiness to tackle challenges head-on.
