At a Glance
- Tasks: Build relationships with customers and manage their service journey at Toyota.
- Company: Join a leading automotive brand known for exceptional customer care.
- Benefits: Enjoy 25 days off, sales incentives, and comprehensive training.
- Other info: Great career growth opportunities in a dynamic team environment.
- Why this job: Make a real impact by delivering top-notch service and support.
- Qualifications: Strong customer service skills and a proactive attitude are key.
The predicted salary is between 28000 - 35000 £ per year.
Location: Toyota Ashford
Job Type: Full time
Salary: From £28,000 base, £30,000 guaranteed in the first 12 months. £35,000 OTE
Must Have: A Full UK Driving License
Responsibilities
- Build long-term relationships with customers, managing the service journey end-to-end and representing the Toyota brand.
- Deliver exceptional aftersales customer care by building rapport, understanding needs, and guiding customers to the right products and services.
- Provide accurate estimates, manage scheduling and workshop coordination, and ensure a seamless end-to-end service experience.
- Identify sales opportunities, promote genuine parts and services, collaborate with colleagues, and follow up to ensure complete customer satisfaction.
Qualifications
- Proven high level of customer service skills and enjoyment in working with people.
- Previous experience in customer service, preferably in an automotive setting (not essential).
- Strong communication skills and ability to explain complex matters in understandable terms.
- Ability to take initiative and ownership of issues with a proactive can-do attitude.
- Ability to multi-task, switch between tasks while remaining organised.
- Team player who offers help and support to others.
- Willingness to learn and keep up to date with product and technical information.
- Thrives in a high-pressure environment.
Benefits
- 25 days annual leave + Bank Holidays and your Birthday Off.
- Long Service Awards / Colleague Recognition.
- Enhanced Maternity / Paternity at qualifying service length.
- Car Benefit Scheme after successful completion of a probation period.
- Sales Incentives.
- Comprehensive training provided.
- Company pension scheme.
- Death in Service.
- Access to high street discounts through Perk Box.
- In-house, manufacturer & professional qualifications.
- Staff referral scheme.
- Access to medical cover through Simply Health.
Service Advisor - Automotive in Ashford employer: Job Search Place Limited
At Toyota Ashford, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a supportive work culture that encourages teamwork and continuous learning, we offer comprehensive training and development opportunities alongside competitive benefits such as 25 days of annual leave, enhanced family leave, and a car benefit scheme. Join us to build meaningful relationships with customers while enjoying a rewarding career in the automotive industry.
