At a Glance
- Tasks: Support the customer team and learn to deliver outstanding service.
- Company: Join Network Plus, shaping the future of essential infrastructure.
- Benefits: Competitive salary, full benefits package, and apprenticeship training.
- Other info: Diverse and inclusive workplace, welcoming applications from all backgrounds.
- Why this job: Kick-start your career in customer service with hands-on training and growth opportunities.
- Qualifications: Positive attitude, great communication skills, and willingness to learn.
The predicted salary is between 22568 - 26437 £ per year.
At Network Plus we're shaping the future of essential infrastructure, and we want you to be a part of it. Kick-start your career in customer service with hands-on training and development. As an Apprentice Customer Service Advisor, you'll be supporting the Customer team on our United Utilities contracts of work. Working as part of the team, you will get hands-on experience answering customer and client enquiries by phone, website and email, as well as meeting customers face to face whilst visiting our operational sites. Guided by skilled colleagues, you'll learn how to deliver outstanding service and make sure daily tasks run smoothly. Every day will offer new opportunities to learn, grow your confidence and shape your path for a rewarding future in customer service. As part of your role, you will be enrolled onto a level 2 (or 3) apprenticeship in customer service, based on your current level of qualification.
Key Responsibilities
- Help the team give great customer service to everyone, with support and guidance.
- Assist in completing tasks well and on time, learning how to manage time and priorities.
- Help update customer and company information, making sure any issues are recorded and passed on correctly.
- Learn how to solve customer problems, working towards company targets with support.
- You will help to talk to our customers and learn how to communicate clearly and professionally.
- Maintain confidentiality and follow company policies.
Experience and Qualifications
- A positive attitude and a willingness to learn.
- Great communication and organisational skills, or the enthusiasm to develop them over time.
- Proficient IT skills or the willingness to learn (Excel and Word essential).
- A full UK driving licence or working towards obtaining one.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package. Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. We are Armed Forces friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners. We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
Apprentice Customer Service Advisor employer: Job Search Place Limited
At Network Plus, we are committed to nurturing talent and fostering a supportive work environment in Worsley. As an Apprentice Customer Service Advisor, you will benefit from hands-on training, a competitive salary, and a comprehensive benefits package, all while being part of a diverse team that values growth and development. Join us to kick-start your career in customer service, where every day presents new opportunities to learn and excel.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Job Search Place Limited.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Job Search Place Limited. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Advisor
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Job Search Place Limited.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Job Search Place Limited and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Job Search Place Limited
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Job Search Place Limited. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Job Search Place Limited will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
