At a Glance
- Tasks: React to alarm incidents, liaise with emergency services, and ensure customer safety.
- Company: Join a leading security company in Newcastle with a focus on teamwork.
- Benefits: Competitive salary, birthday off, gym discounts, and private healthcare.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 24500 - 26500 £ per year.
We are hiring within our specialised team of Alarm Receiving Centre Ambassadors based in Quorum Business Park, Newcastle Upon Tyne. When a customer's alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
Salary: Starting at £24,500 pro rata, increasing to £26,500 pro rata with role progression + up to £1,200 performance & attendance bonus
Working Hours: 24 hours per week
Shift Pattern: AM Shifts ranging between 7am – 12pm
Holidays: 29 days pro rata including bank holidays, increasing to 31 days pro rata after 1 year of service
Responsibilities:
- Reacting to incidents in a timely manner
- Processing alarm signals received from customers' premises, reviewing images, liaising with guard/police/ambulance/fire brigade as part of monitoring duties
- Contacting emergency services on behalf of the customer, relaying key information about the incident, and requesting a response
- Making quick and accurate choices following strict security protocols
- Making outbound calls to communicate what is happening during an incident and to ensure customers' security
- Receiving inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system, and detecting technical issues
Skills & Experience:
- Experience in providing excellent customer service
- Excellent communication skills with a problem solving attitude
- Ability to show patience and consideration towards customers via telephone
- Customer oriented, genuinely passionate about customers' security and safety
- Ability to multitask effectively while keeping a high level of service quality
- Proactive and able to follow strict protocols accurately
- Accurate data capture and typing skills
- Good IT and Microsoft Office skills
- A selfless team player
We welcome applications from different experiences including retail, bar work, call centre, 111 call handlers and emergency call handlers.
Benefits Package:
- Enjoy your birthday off as a special treat
- Satisfy your cravings at our onsite coffee shop and our canteen
- Stay active with discounted gym and health club memberships
- Access private healthcare with BUPA and MediCash cash plan
- Unlock a world of freebies and discounts with PerkBox
- Earn cash rewards through our employee referral program
- Enjoy discounts on our alarm systems
- Contribute to a greener lifestyle with the Cycle to Work Scheme
Diversity & Inclusion: Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process - we are happy to help.
Background Checks & Licences: All employees must complete a DBS check, provided by Verisure to all successful candidates. All employees must also be able to successfully obtain an SIA Licence (UK) and Private Security Authority License (IE) - provided by Verisure.
Alarm Call Handler (Part-Time Mornings) employer: Job Search Place Limited
Verisure is an exceptional employer located in the vibrant Quorum Business Park, Newcastle, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With competitive salaries, generous holiday allowances, and unique perks such as birthday leave and access to private healthcare, we empower our Alarm Call Handlers to thrive in their roles while making a meaningful impact on customer security. Join us to be part of a dedicated team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Alarm Call Handler (Part-Time Mornings)
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Job Search Place Limited. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Job Search Place Limited. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Job Search Place Limited! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Alarm Call Handler (Part-Time Mornings)
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Job Search Place Limited. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Job Search Place Limited specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Job Search Place Limited, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Job Search Place Limited
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Job Search Place Limited.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
