At a Glance
- Tasks: Support a team to deliver exceptional airport experiences for customers.
- Company: Join American Airlines at London Heathrow, a leader in the travel industry.
- Benefits: Flexible part-time hours, competitive pay, and training opportunities.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Engage with diverse passengers and make their travel smooth and enjoyable.
- Qualifications: Excellent interpersonal skills and a passion for customer service.
The predicted salary is between 26509 - 32000 £ per year.
American Airlines is seeking a Part Time Customer Service Agent based at London Heathrow. In this role, you will support a team of Team Leaders in delivering a safe and exceptional airport experience for customers. You will be expected to have a comprehensive understanding of all customer service functions and work flexibly across various roles.
The position involves extensive standing, walking, and engaging with passengers, ensuring a smooth and efficient travel experience while following instructions from Team Leaders. As an Agent, Customer Services, you will provide a consistently high quality customer service ensuring a seamless experience at all contact points. You will perform a range of airport related duties and support the daily operation in areas such as check in, gates, transfer, arrival, baggage services and ticketing (ATAC). You will work closely with and take instructions from the Team Leader responsible for the flight, work areas or shift.
Responsibilities also include conducting relevant administrative duties such as ATAC, preflight and post flight departure. Representing AA by adhering to uniform standards and adopting a customer focused approach at all times is essential. You will promote and sell AA services and products to customers, attend and complete all compulsory training within deadlines, and adhere to safe working practices. Additionally, you will carry out any other reasonable duties consistent with the role.
Requirements
To succeed in this role, applicants must possess excellent interpersonal skills and a solution oriented approach. They should have the ability to resolve conflicts professionally within time constraints and handle a stressful environment effectively while working with minimum supervision. A strong customer focus and enjoyment of face to face customer interactions are essential. Candidates must be able to represent the company at all times, maintain a well groomed appearance and adhere to uniform standards.
The role requires flexibility to work in a shift environment, including weekends, bank holidays and public holidays. Reliability and punctuality are crucial, along with compliance with all AA policies and procedures. Candidates must demonstrate high standard written and verbal communication skills and possess a valid BAA airside pass. GSAT training is required, along with the willingness and ability to successfully complete all relevant training. A valid DVLA driving licence is necessary, and the post holder must be willing to apply for a BAA driving licence as required. Additionally, candidates should be willing and able to train and hold a valid BAA jet bridge permit if needed.
Preferred qualifications include computer knowledge, specifically Microsoft Word, Excel and email proficiency.
Agent, Customer Services (LHR) employer: Job Search Place Limited
American Airlines is an exceptional employer, offering a dynamic work environment at London Heathrow where customer service excellence is at the forefront. Employees benefit from comprehensive training, flexible shift patterns, and opportunities for personal growth within a supportive team culture that values reliability and professionalism. Join us to be part of a global leader in the aviation industry, where your contributions directly enhance the travel experience for customers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Agent, Customer Services (LHR)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Agent, Customer Services (LHR)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
