At a Glance
- Tasks: Manage service appointments and address customer enquiries to enhance satisfaction.
- Company: Join LSH Auto, a leading automotive dealership focused on customer experience.
- Benefits: Enjoy a competitive salary of £30,387 plus OTE bonus and extensive training programmes.
- Other info: Work 45 hours per week with opportunities for career development.
- Why this job: Be the key liaison between customers and service teams in a dynamic environment.
- Qualifications: Must have previous experience in aftersales or customer service within the automotive sector.
The predicted salary is between 30387 - 30387 £ per year.
Join LSH Auto as an Aftersales Executive, where you will play a crucial role in enhancing the customer experience at our dealership. We are seeking a dedicated professional who will become the key liaison between customers and our service teams, ensuring our aftersales services are delivered effectively and efficiently.
Your responsibilities will include managing appointments, addressing customer enquiries, and following up with customers to guarantee their satisfaction throughout their service experience. You will have the opportunity to contribute to the success of our service department while fostering lasting relationships with our valued customers.
Responsibilities:
- Respond promptly to customer enquiries regarding service appointments and aftersales enquiries.
- Schedule and manage service appointments, ensuring optimal workflow in the service department.
- Collaborate closely with service and parts teams to provide timely updates and information to customers.
- Proactively seek customer feedback and address any issues or concerns in a professional manner.
- Assist in promoting aftersales initiatives to maximize customer engagement and satisfaction.
- Work towards achieving key performance indicators related to aftersales service.
Qualifications:
- Previous experience in an aftersales or customer service role within the automotive sector.
- Exceptional communication skills and a commitment to delivering outstanding customer service.
- Strong organizational skills and attention to detail.
- Ability to thrive in a fast-paced environment while managing multiple tasks.
- A valid driver's licence is essential.
If you are enthusiastic about aftersales service and wish to contribute to a dynamic team, we welcome your application!
Benefits:
- Colleague Referral Scheme (£500 - £1,000)
- A range of Mercedes Benz training and leadership programmes
- Platinum Plus Rewards Scheme
- Colleague Car Purchase Scheme
- Eye care Vouchers
- Life Assurance (4 x annual salary)
- 31 days holiday (including bank holidays), rising to 38 days with length of service
- Wellbeing Support
- Company Pension
- Committed to continuous fully funded Learning and Development
Aftersales Executive employer: Job Search Place Limited
LSH Auto offers a range of Mercedes Benz training and leadership programmes, alongside a competitive benefits package including life assurance and a generous holiday allowance. Located in a vibrant area, the team is dedicated to enhancing customer satisfaction and fostering long-term relationships.
