Administrator Coordinator

North Wigan Primary Care Network (PCN) is seeking a highly organised and motivated Administration Coordinator to join our team. This role supports the delivery of high‑quality, patient‑centred care across our network of GP practices. The post holder will provide administrative, project and performance support to help deliver PCN priorities, contractual requirements and quality improvement initiatives. This position is based at Aspull Surgery.

Main duties of the job:

• Monitoring and managing generic PCN email accounts and enquiries
• Providing administrative support to the Clinical Director and Management Team
• Coordinating implementation of agreed service changes, contracts, policies, pathways and quality improvement initiatives
• Creating and running searches using clinical systems such as EMIS and SystmOne to monitor performance against local and national targets
• Producing and maintaining reports, dashboards and performance data to support decision‑making and service improvement
• Identifying trends, opportunities and innovative solutions to improve patient care and practice efficiency
• Supporting data quality improvement initiatives across practices
• Developing effective working relationships with PCN practices and stakeholders
• Supporting delivery of Quality and Outcomes Framework (QOF), Investment and Impact Fund (IIF), and other contractual or incentive schemes
• Providing regular progress updates to practices regarding projects, performance and contractual requirements
• Supporting practices and staff in effective use of digital systems and new technologies
• Participating in and contributing to working groups, meetings, project groups and relevant forums across the PCN
• Escalating issues and providing feedback to PCN leadership to support effective decision‑making and service planning
• Attending meetings as required and contributing to discussions on service delivery and improvement

About us:

North Wigan Primary Care Network is a collaborative partnership of four GP practices working together to provide high‑quality healthcare services to our local population: Aspull Surgery, Beech Hill Medical Practice, Shevington Surgery, Standish Medical Practice. We are committed to innovation, collaboration and continuous improvement, ensuring that patients receive safe, effective and accessible care.

Job responsibilities:

• Monitor and manage email accounts and enquiries; respond or direct as appropriate.
• Provide administrative support to the Clinical Director and PCN Management Team.
• Prepare agendas, meeting papers, presentations and supporting documentation.
• Organise and coordinate meetings, events and training sessions.
• Produce accurate minutes and action logs.
• Maintain effective filing and record management systems.

Performance Monitoring and Reporting:

• Design and run searches using EMIS, SystmOne and other approved systems to monitor performance against targets.
• Collect, analyse and validate data from multiple sources.
• Develop and maintain performance dashboards and reports for practices and PCN leadership.
• Support monitoring of contractual requirements including QOF, IIF, Primary Care Standards and other schemes.
• Identify trends, gaps and opportunities for improvement through data analysis.
• Provide regular performance updates to member practices and PCN leadership.

Service Improvement and Project Coordination:

• Support planning, implementation and monitoring of PCN projects and service developments.
• Assist with the implementation of new services, pathways, policies and procedures.
• Monitor project progress and escalate risks or issues where appropriate.
• Support quality improvement initiatives across the network.
• Contribute to identifying innovative ways of improving patient care, workforce efficiency and service delivery.

Stakeholder Engagement:

• Build and maintain effective working relationships with member practices and external partners.
• Act as a point of contact for practices regarding PCN projects and initiatives.
• Support communication and engagement activities across the PCN.
• Provide feedback to PCN leadership regarding progress, challenges and opportunities.
• Support collaborative working across practices to achieve shared objectives.

Digital and Systems Support:

• Support practices and PCN staff in the effective use of existing and new technologies.
• Assist with the implementation of digital solutions that improve service delivery and efficiency.
• Promote consistency and standardisation of processes across member practices.
• Support data quality initiatives and system optimisation.

Meetings and Representation:

• Attend PCN meetings and relevant forums as required.
• Participate in working groups, project groups and service development meetings.
• Present updates and reports to stakeholders when appropriate.
• Support the sharing of learning and best practice across the network.

General Responsibilities:

• Maintain confidentiality at all times in accordance with Data Protection legislation, NHS policies and organisational procedures.
• Comply with all relevant PCN policies and procedures.
• Take responsibility for professional development.
• Work flexibly to meet the needs of the service.
• Promote equality, diversity and inclusion in all aspects of work.
• Contribute to a positive working environment and culture.
• Undertake other duties appropriate to the grade and nature of the role.

Health and Safety:

• Take reasonable care of own health and safety and that of others affected by actions.
• Follow health and safety policies and procedures.
• Report hazards, incidents and near misses promptly.

Information Governance:

• Maintain strict confidentiality of patient, staff and organisational information.
• Adhere to information governance, data protection and cybersecurity requirements.
• Ensure records are maintained accurately and securely.

Equality and Diversity:

The post holder must support the principles of equality, diversity and inclusion and ensure all individuals are treated with dignity, fairness and respect.

This job description is intended as an outline of the main duties and responsibilities of the role. It is not intended to be exhaustive and may be amended to meet changing needs of the organisation.

Qualifications:

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics.
• Evidence of competency in IT systems and Microsoft Office applications.
• Training in quality improvement methodologies.

Experience:

• Experience working in an administrative or coordination role.
• Experience using Microsoft Office packages, including Excel, Word and Outlook.
• Experience handling and managing data accurately.
• Experience working independently and managing competing priorities.
• Experience working within Primary Care, the NHS or a healthcare environment.
• Experience using EMIS, SystmOne or other clinical systems.
• Experience supporting service improvement or project delivery.
• Experience producing reports, dashboards or performance data.

Knowledge:

• Understanding of confidentiality, information governance and data protection principles.
• Knowledge of administrative processes and office systems.
• Awareness of the importance of data quality and performance monitoring.
• Understanding of Primary Care Networks and NHS structures.
• Knowledge of QOF, IIF, QIPP and other primary care contractual requirements.
• Awareness of quality improvement methodologies.

Skills and Attributes:

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to analyse and interpret data accurately.