At a Glance
- Tasks: Welcome patients, manage queries, and provide essential admin support in a busy surgery.
- Company: A vibrant surgery in Hounslow serving over 7000 patients with a friendly team.
- Benefits: Part-time hours with flexibility, great team environment, and valuable experience in healthcare.
- Other info: Opportunity to grow in a supportive environment with a focus on patient satisfaction.
- Why this job: Join a caring team and make a real difference in patient care every day.
- Qualifications: Experience with System One and Windows, plus a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
This role is ideal for someone who is reliable, adaptable, and enjoys working as part of a team while providing excellent service to the public. Previous experience in General Practice is desirable. The position is part-time, with core working hours of 8.00am to 6:30pm, Monday to Friday. Flexibility is essential, as additional hours will be required to provide cover during colleagues' annual leave and other periods of absence.
Main duties are:
- Answering the phones
- Booking in patients
- Administering repeat prescriptions
- Scanning
- Referrals
- Dealing with all types of queries
- Sending emails
- Chasing letters from hospitals
Patient care is paramount and the candidate would need to be caring along with efficient. We use System One but the candidate would also need to be confident with Windows.
About us: We are a busy surgery with over 7000 patients. We have 2 partners and 4 salaried GPs. We have 7 reception/admin staff. Located in Hounslow.
Job responsibilities include:
- Welcome and assist patients, ensuring they are directed to the most appropriate service or healthcare professional in a professional, courteous, and efficient manner.
- Provide administrative and general support to the Practice team while delivering a friendly, approachable, and positive experience for patients and visitors, whether they are attending the Practice in person or contacting us by telephone.
Experience required:
- Experience in working with System One clinical system
- Knowledge of Windows
- Experience of working in primary care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
