At a Glance
- Tasks: Process customer orders and manage records in a busy home improvement office.
- Company: Join a growing home improvement business with a friendly atmosphere.
- Benefits: Competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a stable company.
- Why this job: Be part of a dynamic team making homes better every day.
- Qualifications: Experience in administration and strong IT skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently seeking an experienced Order Processor / Administrator to join a busy and growing home improvement business specialising in windows, doors, conservatories and associated products. This is a varied office-based role that would suit someone with strong administration skills, excellent attention to detail and previous experience within the fenestration, construction or home improvement sectors.
Key Responsibilities
- Processing customer orders accurately and efficiently using the company's CRM system.
- Managing and updating customer records and order information.
- Handling customer enquiries via telephone and email.
- Providing support to installation teams and responding to fitter queries.
- Liaising with internal departments to ensure smooth order progression.
- Producing and distributing reports as required.
- Monitoring order status and updating customers on progress.
- Answering incoming calls and directing them to the appropriate department.
- Assisting with scheduling and general office administration duties.
- Maintaining accurate records and documentation.
- Supporting management with ad hoc administrative tasks.
Requirements
- Previous administration and order processing experience.
- Strong IT skills and confidence using CRM systems.
- Excellent communication skills, both written and verbal.
- Highly organised with strong attention to detail.
- Ability to prioritise workloads in a fast-paced environment.
- Professional and customer-focused approach.
- Experience within the window, door, glazing or home improvement sector would be highly advantageous.
The Ideal Candidate
- Experience using AdminBase, Business Micros or similar industry software would be beneficial.
- Comfortable dealing with customers, surveyors, fitters and suppliers.
- Proactive and able to work independently.
- Positive attitude and strong team player.
This is an excellent opportunity to join a well-established business offering long-term stability and a friendly working environment.
Admin / Order Processor employer: Job Search Place Limited
Join a thriving home improvement business in Surrey, where your skills as an Order Processor / Administrator will be valued in a supportive and dynamic environment. We offer competitive salaries, opportunities for professional growth, and a friendly workplace culture that prioritises teamwork and customer satisfaction. With a focus on employee development and a commitment to excellence, this role provides a meaningful chance to contribute to our success while enjoying the stability of a well-established company.
