General Practice Receptionist/Care Navigator in Accrington

You will be required to work Monday to Friday on a rota basis between the hours of 7.45am and 6.30pm. The post is 25 hours per week. You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Main Responsibilities

• Maintain and monitor the practice triage and appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately, recording the contact in the patient record
• Signpost patients to the correct service where appropriate
• Initiate contact with and respond to requests from patients, team members and external agencies
• Clinically code data on EMIS
• Photocopy documentation as required
• Ensure new and temporary registrations and relevant patient information is passed to the registrations administrator as required
• Input data into patients' healthcare records as necessary
• Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

Additional Responsibilities

• Partake in audit as directed by the management team
• Action incoming and outgoing emails and correspondence as necessary
• Scan patient-related documentation and attach scanned documents to patients' healthcare records
• Complete opening and closing procedures in accordance with the duty rota
• Support the Prescription Administrator in the management of repeat prescriptions, ensuring they are handed over for processing accurately and efficiently
• Participate in the receptionist rota to maintain appropriate cover
• Support the Reception Supervisor in producing and maintaining the duty rota
• Support the practice manager with all Patient Participation Group related matters
• Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room

About Us

We are a medium size family practice with around 6500 patients in the Clayton le Moors area. We work well as a team and are passionate about enhancing care and services for our patients from the beginning to the end of life. We are also a training practice and offer opportunities for future generations of Doctors, GPs and Nurses.

Qualifications

• Educated to GCSE level or equivalent
• GCSE Maths and English (Grade C or above - or equivalent)
• NVQ Level 2 in Health and Social Care

Experience

• Working with the General Public
• Administrative Duties
• Working in a Health Care Setting

Other

• Flexible to work any time Monday to Friday between 8am and 6.30pm
• DBS check essential for this role

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.