At a Glance
- Tasks: Process customer orders and provide top-notch support via phone and email.
- Company: Join Crowcon, a leader in safety technology dedicated to saving lives.
- Benefits: Enjoy generous holidays, a great pension scheme, and learning opportunities.
- Other info: Flexible work culture with excellent career growth potential.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and a collaborative spirit are key.
The predicted salary is between 24784 - 24784 £ per year.
If you want to do work that matters, and play your part in helping to save countless lives across the globe - then working at Crowcon could be the place for you. We're dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.
Responsibilities:
- Processing customer orders via email and phone, ensuring they are entered accurately on our ERP system and meeting KPI targets.
- Providing sales support to Customer Relationship Executives (CRE's).
- When required, support the CRE's in the creation of customer quotations and log as opportunities within the company's CRM database.
- Managing team mailboxes, assigning emails to the relevant team members.
- Providing excellent customer service support via phone and email.
- Providing resolutions to customers where necessary, within agreed timescales, recording all contacts and outcomes in CRM.
- Understand and apply Export Control regulations and maintain an awareness of developments in regulations to ensure compliance.
- Updating the ERP and CRM systems as required to assist the smooth running of the department.
- Good communication skills in both writing and verbal form.
- Methodical approach to problem solving.
- Ability to navigate ERP and CRM systems effectively.
- Flexible attitude to work.
- Willingness to learn our products.
Qualifications:
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in politics.
- You are curious and disrupt the status quo.
Benefits:
- Generous company pension (up to 10.5% matched on a sliding scale)
- Company shares
- Eyecare scheme (with Specsavers)
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
- 14 weeks paid maternity, paternity, adoption leave
- Cycle to work scheme
- Subsidised annual bus pass
- Annual train ticket payment scheme
- Employee assistance programme
- Learning and development opportunities
- Free parking and subsidised EV charging points
- Salary sacrifice car leasing
Salary for the position: 24,784.50
Customer Relationship Administrator in Abingdon employer: Job Search Place Limited
At Crowcon, we are committed to making a meaningful impact by protecting lives and the environment from gas hazards. Located in Abingdon, Oxfordshire, we offer a supportive work culture that values collaboration and continuous learning, alongside generous benefits such as a competitive pension scheme, additional holiday options, and professional development opportunities. Join us to be part of a team that not only prioritises employee well-being but also strives for excellence in customer service and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Administrator in Abingdon
✨Tip Number 1
Get to know the company inside out! Research Crowcon's values and mission, especially their commitment to safety and environmental protection. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've tackled challenges effectively. Be ready to discuss these during interviews to demonstrate your methodical approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Crowcon family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Relationship Administrator in Abingdon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relationship Administrator role. Highlight your relevant experience in customer service and any skills that match the job description, like your ability to navigate ERP and CRM systems.
Show Off Your Communication Skills:Since good communication is key for this role, use clear and concise language in your application. Don’t forget to showcase your written communication skills by providing examples of how you've effectively resolved customer issues in the past.
Be Methodical and Detail-Oriented:Demonstrate your methodical approach to problem-solving in your application. Mention specific instances where your attention to detail helped you meet targets or improve processes, as this aligns with the responsibilities of the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll have access to all the latest updates about the position and our company!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand Crowcon's products and services. Familiarise yourself with their gas monitoring solutions and how they contribute to safety. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle customer interactions effectively.
✨Be Ready for Problem-Solving Questions
Since the role requires a methodical approach to problem-solving, be prepared to discuss how you tackle challenges. You might be asked to describe a specific problem you faced and how you resolved it, so have a few scenarios in mind that highlight your analytical skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process for new products, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
