At a Glance
- Tasks: Lead the Reception team, ensuring top-notch guest service and smooth operations.
- Company: Join Milton Hill House, part of the Venues Collection, in a vibrant hospitality environment.
- Benefits: Enjoy healthcare perks, discounts, live-in accommodation, and generous holiday leave.
- Other info: Ongoing training and career pathways available for growth.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Previous hotel reception experience and strong leadership skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
We're looking for an Assistant Reception Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a hands-on operational role, supporting the effective day-to-day management of the Reception department, ensuring high standards of guest service, strong operational control, and a well-organised department.
The Assistant Reception Manager will support in overseeing Reception, including reservations and leisure membership administration, while leading the team on shift, maintaining standards, and supporting the Front Office Manager with the smooth running of the department.
Key Responsibilities- Support the overall day-to-day running of the Front Office department
- Lead the Reception team on shift and act as the key point of support for team members during busy periods
- Deliver a high standard of guest service at all times, ensuring guests receive a warm, professional, and efficient experience
- Handle guest queries, complaints, and service recovery confidently and effectively
- Support billing accuracy, payment handling, room allocation, and daily reception procedures
- Book and monitor reservations, ensuring bookings are handled accurately and efficiently
- Support leisure membership administration, including enquiries, renewals, and record management
- Help to maintain clear procedures, strong standards, and team organisation
- Assist with induction, training, and ongoing team development
- Work closely with other departments to support a smooth guest journey and overall hotel operation
- Provide operational cover across reception and duty management shifts as required
- Carry out any other duties reasonably required in line with the needs of the business
- Have previous experience in a hotel Front Office or Reception supervisory role
- Be confident leading a shift and supporting team members in a busy environment
- Have a strong understanding of Reception, Reservations, and guest service procedures
- Be confident handling complaints, problem solving, and making decisions on shift
- Have strong organisational skills and attention to detail
- Be comfortable managing both operational and administrative tasks
- Be proactive, reliable, and committed to high standards
- Be someone who leads visibly, supports the team well, and takes ownership of the department
- Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare – Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts – up to 55% off cinema tickets
- Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts – Discounts with holiday companies such as TUI and Expedia
- Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Live in accommodation available
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BHs and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- Ongoing training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Assistant Manager- Milton Hill House in Abingdon employer: Job Search Place Limited
Milton Hill House, part of the Venues Collection, is an exceptional employer that prioritises employee wellbeing and development. With a supportive work culture, comprehensive benefits including healthcare, discounts, and generous leave policies, we foster an environment where team members can thrive both personally and professionally. Located in the picturesque Oxfordshire countryside, our venue offers unique opportunities for career growth and a fulfilling work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager- Milton Hill House in Abingdon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Milton Hill House and the Venues Collection. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in hotel reception management and demonstrate your confidence in handling guest queries and complaints.
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've successfully led a team in a busy environment. Highlight your ability to support team members and maintain high standards of guest service – that's what they're looking for!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role at Milton Hill House. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Assistant Manager- Milton Hill House in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Reception Manager role. Highlight any previous supervisory roles in hospitality, especially in Front Office or Reception, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about guest service and how your experience aligns with our needs. Be sure to mention specific examples of how you've handled guest queries or led a team.
Show Off Your Organisational Skills:In your application, don’t forget to showcase your strong organisational skills and attention to detail. We want to see how you manage both operational and administrative tasks effectively, so give us some examples!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Reception Manager. Familiarise yourself with the key tasks like handling guest queries and managing reservations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experiences in supervisory positions. Share specific examples of how you've supported team members during busy periods and maintained high standards of service. This will highlight your ability to lead effectively in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions about how you'd handle guest complaints or operational challenges. Think of real-life scenarios where you've successfully resolved issues. This will not only showcase your problem-solving skills but also your commitment to delivering excellent guest service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
