At a Glance
- Tasks: Lead engaging distillery tours and create memorable experiences for guests.
- Company: Join the vibrant team at Dewar's Aberfeldy Distillery, a top-rated attraction.
- Benefits: Enjoy competitive pay, flexible hours, and fantastic perks like travel discounts.
- Other info: Embrace a dynamic work environment with opportunities for personal growth.
- Why this job: Be part of a passionate team that shares the love for whisky and hospitality.
- Qualifications: Customer service experience and a flair for communication are essential.
The predicted salary is between 30000 - 40000 £ per year.
Tour Guides are an integral part of the team at Dewar's Aberfeldy Distillery, providing a consistent exceptional quality of customer care across admissions, tours, retail, bar and catering. Event and VIP hosting may also be included. Guides must reflect our incredible brands in everything they do, whilst observing Safety, Quality and Sustainability standards to ensure that Dewar's Aberfeldy Distillery is a responsible and successful part of Bacardi.
ABOUT YOU
We are looking for people who can deliver an exceptional experience for all our guests, exceeding their expectations and taking pride in educating them on our whiskies like a founder. You should be fearless in taking initiative to keep visitors safe and happy, whilst being flexible in a very fast paced environment. Teamwork is essential, you need to support the whole team like a family in our exciting and varied distillery environment.
RESPONSIBILITIES - WITH OUR CONSUMER AT THE HEART YOUR KEY FOCUS WILL BE
- Conduct distillery tours ensuring that key messages and safety procedures are included in every experience.
- Communicate our incredible story and inspire people to love our brands.
- Give an exceptional welcome, help guests to understand our tour options and to select the one most appropriate for their interest level. Handle general enquiries and clearly explain the tour process (timing, access rules, etc).
- Engage with visitors in our shop to ensure recommendations are suitable and sales uphold the 5 licensing objectives.
- Restock, merchandise and clean the shop to the highest standards.
- Prepare and serve food/drinks in our café, following food hygiene and quality training. Support recycling, wastage and stock rotation targets. Ensure the café displays the highest standards - food displays, clearing tables, potwash, etc.
- Ensure the bar is the heart of the Brand Home, showcasing our wonderful whiskies in tasting flights and cocktails.
- Support the 5 licensing objectives at all times and take chances for continuous knowledge development.
- Assist with the coordination and implementation of events (both internal and external) to reflect our brands and promote them to a wide audience.
- Put the safety of our guests, the team and yourself at the centre of everything you do. Understand and comply with near misses, Safety, Quality and Sustainability legislation, support audits and report.
SKILLS - THE SKILLS AND EXPERIENCE NEEDED TO CREATE YOUR LEGACY
- Experience delivering excellent Customer Service in a top quality hospitality environment. Recognising that human interactions are key to delivering an excellent experience.
- Experience communicating with people from around the world and with different access requirements. Ability to balance different needs so that everyone has an outstanding experience.
- Sales experience with the ability to understand a customer's needs and confidence to make appropriate recommendations.
- Food hygiene experience understanding the risks of poor practice in the bar or café and how to minimise this.
- Teamworking skills enabling you to recognise where support is needed and proactively step in to make guest's experience seamless.
- Belonging: You have a strong capacity to create a culture of 'Belonging', where people feel appreciated for who they are, what they do, and who they can become.
- Self Awareness: You have high levels of self awareness, are reflective and know yourself well, understanding both your own strengths and weaknesses and your impact on others.
- People Agility: You bring a deep ability to understand and relate to people and navigate through tough situations to harness and multiply collective performance.
- Results Agility: You demonstrate consistent delivery of results in first time situations by inspiring teams, exhibiting a presence that builds confidence in yourself and others.
- Mental Agility: You can think critically to penetrate complex problems and expand the possibilities by making fresh connections. You think strategically whilst being execution focused and bring creativity to the challenges you're presented with.
- Change Agility: You have a deep natural curiosity, desire to experiment and ability to effectively deal with the heat of change. You have a growth and learning mindset: ready to test, stumble, learn and apply from experience.
PERSONAL QUALITIES - SHARE OUR FOUNDER'S PASSION AND ENTREPRENEURIAL FLAIR
- Flexible attitude with a determination to deliver a great service and achieve business targets.
- Uncompromising focus on the highest quality standards in line with our status as a Visit Scotland 5 star attraction.
- Organisational skills to plan and lead a tour team through the day.
- At Bacardi we care deeply about finding brilliant talent who can bring the following personal attributes to help elevate our 3Fs: Fearless, Family, Founder culture to the next level.
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe. We promote a working environment where all employees are treated and rewarded fairly. We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.
Compensation, Paid Time Off & Retirement
- Competitive Pay Package
- Competitive Holiday/Paid Time Off, plus additional days offered (i.e., volunteer day, allowing you to give back to the community)
- Retirement/Pension Plan
- Medical, Critical Illness, and Life Insurance
- Employee Assistance Programs
- Best in class, family friendly, and inclusive leave policies
- Additional Benefits
- Flexible work arrangements (depending on role/office/site location)
- Access to E-learning Platforms and Career Development programs
- Travel Discounts (i.e., hotel and car rental)
- And much more!
The benefits/perks may vary depending on the nature of your employment with Bacardi, your work location, and are subject to change. Some benefits may be subject to an employee contribution. Some benefits may be fully or partially subsidised. Incentive plans are linked to the nature of your employment and can vary based on region, market, function or brand.
Brand Home Host (FTC) Aberfeldy VC United Kingdom Aberfeldy VC , United Kingdom Administration employer: Job Search Place Limited
At Bacardi's Aberfeldy Distillery, we pride ourselves on fostering a vibrant and inclusive work culture that values teamwork and exceptional customer service. As a Brand Home Host, you'll enjoy competitive pay, generous holiday allowances, and opportunities for personal growth through our career development programmes, all while being part of a family-oriented environment that celebrates diversity and encourages you to bring your unique flair to the role.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Home Host (FTC) Aberfeldy VC United Kingdom Aberfeldy VC , United Kingdom Administration
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Job Search Place Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Job Search Place Limited
Don't be shy about reaching out to Job Search Place Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Brand Home Host (FTC) Aberfeldy VC United Kingdom Aberfeldy VC , United Kingdom Administration
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Job Search Place Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Job Search Place Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
