At a Glance
- Tasks: Provide 24/7 support to customers in urgent vehicle recovery situations.
- Company: Join a dynamic team working with Highways England and police forces across the UK.
- Benefits: Starting salary of £29,741.59, generous leave, and wellness services.
- Other info: Modern offices, community volunteering days, and exclusive motoring benefits.
- Why this job: Make a real difference by helping people in need during critical moments.
- Qualifications: Experience in motor claims or vehicle recovery and strong communication skills.
The predicted salary is between 29741 - 35000 £ per year.
Do you live in or near Huddersfield and have strong customer service skills, particularly in motor insurance or the vehicle recovery industry? If you're looking for a new challenge, we'd love to hear from you!
We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team to provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.
As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.
Benefits
- Salary - Starting from £29,741.59, increasing as your experience grows, enhanced by a generous bonus based on your individual and business performance.
- Annual leave - Start with 24 days, increasing to 26 days with service, plus the flexibility to buy or sell up to 5 extra days each year, plus public holidays and a birthday day off.
- Pension - Employer contributions of 3%.
- Financial Benefits - Free life assurance, a save-as-you-earn scheme, a colleague referral scheme (earning £1,000 per referral), and a Benefits App with discounts and cashback at top retailers.
- Wellbeing Services - 24/7 GP service, mental health support, physiotherapy, cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan, and Travel Insurance.
- Community - New offices with modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for cycle to work users.
- FMGive - Paid working day each year dedicated to volunteering with local charities.
- Motoring Benefits - Exclusive colleague vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
- Stream - A free financial wellbeing app that offers more control over pay, saving, financial advice, and additional discounts.
Qualifications
- Previous experience in motor claims or vehicle recovery.
- Strong communication and decision making skills; a real team player.
- Ability to develop rapport with customers and partners quickly over the phone.
- Focus on delivering excellent customer experience.
- Effective management of pressured situations in a sensitive and professional way.
- Confident user of telephone and office-based IT systems.
EEO Statement: We are committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you.
24/7 Rapid Response Customer Advisor (Vehicle Recovery) employer: Job Search Place Limited
Join our dynamic team in Huddersfield as a 24/7 Rapid Response Customer Advisor, where your strong customer service skills will be valued and rewarded. We offer competitive salaries starting from £29,741.59, generous annual leave, and a range of wellbeing services to support your health and work-life balance. With opportunities for personal growth, a modern office environment, and a commitment to community engagement, we are dedicated to creating a fulfilling workplace for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Rapid Response Customer Advisor (Vehicle Recovery)
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they handle customer service in the vehicle recovery industry. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from customers in urgent situations, role-play with a friend or family member. This will help you stay calm under pressure and improve your communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to customer service or vehicle recovery. They might share insider tips or even refer you for the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our Rapid Response team.
We think you need these skills to ace 24/7 Rapid Response Customer Advisor (Vehicle Recovery)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in customer service, especially if you've worked in motor insurance or vehicle recovery. We want to see how you can bring your skills to our Rapid Response team!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of motor insurance and vehicle recovery. Familiarise yourself with common scenarios and the types of support you might provide. This will help you answer questions confidently and show that you're ready for the role.
✨Showcase Your Communication Skills
As a Customer Service Representative, you'll need to communicate clearly and effectively. Practice answering questions in a calm and concise manner. You might even want to role-play with a friend to simulate the interview environment and get comfortable with handling pressured situations.
✨Demonstrate Team Spirit
Highlight your ability to work as part of a team. Share examples from your past experiences where you collaborated with others to achieve a goal or resolve an issue. This will show that you can contribute positively to the Rapid Response team.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
