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- Tasks: Plan and schedule work for engineers, ensuring smooth operations and customer satisfaction.
- Company: Join a supportive team in a dynamic environment at Tachbrook Park, Warwick.
- Benefits: Enjoy 25 days leave, private medical insurance, and retail discounts.
- Other info: Flexible working hours and opportunities for volunteering and personal growth.
- Why this job: Make a real impact by helping customers and keeping our teams organised.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 26228 - 26228 £ per year.
Scheduler/Planner Tachbrook Park, Warwick Permanent, Full-time, Hybrid £26,228
Looking for a role where organisation, problem-solving, and customer service come together? As a Scheduler/Planner, you’ll play a key role in keeping our operations running smoothly—helping customers when they need it most and ensuring our field teams are in the right place at the right time. You’ll be part of a supportive team, working in a fast-paced environment where no two days are the same.
Rotating Shift Pattern: 7:30am - 4:00pm, 8:30am - 5:00pm
What you’ll be doing:
- Planning and scheduling work for engineers, ensuring appointments are arranged efficiently
- Creating and managing work orders, including labour, materials, and purchase orders
- Coordinating with suppliers to ensure parts and equipment are delivered on time
- Handling customer queries via phone and email with professionalism and empathy
- Managing cancellations and rebooking appointments quickly and effectively
- Updating systems (CRM/ERP) with accurate, up-to-date information
- Supporting the completion and closure of jobs
- Working closely with internal teams, depots, engineers, and contractors
- Ensuring compliance with safety, GDPR, and company procedures
What we’re looking for:
- Strong communication skills (written and verbal)
- A proactive problem-solver who can use their initiative
- Excellent organisation and attention to detail
- A calm, confident approach in a fast-paced environment
- A team player with a flexible and adaptable mindset
- A passion for delivering great customer service
Desirable (but not essential):
- Experience in a customer service or call centre environment
Qualifications:
- GCSE (or equivalent) in English and Maths
What you’ll get in return:
- 25 days annual leave + bank holidays
- Private medical insurance
- Company pension (up to 7.5% matched)
- Life assurance
- Staff discount on gas
- 1 day per year to volunteer for a charitable cause
- Retail and shopping discounts
Scheduler/Planner Coordinator L2 in Warwick employer: Job Details
Contact Detail:
Job Details Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler/Planner Coordinator L2 in Warwick
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role requires strong verbal and written abilities, try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experiences where you've successfully tackled challenges. This will demonstrate your proactive mindset and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Scheduler/Planner Coordinator L2 in Warwick
Some tips for your application 🫡
Show Off Your Organisational Skills: As a Scheduler/Planner, organisation is key! Make sure your application highlights your ability to manage multiple tasks and keep everything running smoothly. Use examples from your past experiences to demonstrate how you’ve successfully juggled responsibilities.
Communicate Clearly: Strong communication skills are a must for this role. When writing your application, be clear and concise. Show us that you can convey information effectively, just like you would when handling customer queries or coordinating with teams.
Be a Problem Solver: We love proactive problem-solvers! In your application, share specific instances where you’ve tackled challenges head-on. This will show us that you’re not just reactive but can think on your feet in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Job Details
✨Know Your Stuff
Before the interview, make sure you understand the role of a Scheduler/Planner Coordinator inside out. Familiarise yourself with the key responsibilities like planning and scheduling work for engineers, managing work orders, and handling customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you handled customer queries or worked with teams to solve problems. Practising these scenarios will help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think on your feet and resolve issues quickly. Whether it’s managing cancellations or coordinating with suppliers, showcasing your proactive problem-solving skills will impress the interviewers and highlight your suitability for the fast-paced environment.
✨Emphasise Teamwork and Adaptability
This role requires a team player who can adapt to changing situations. Prepare to share examples of how you've collaborated with others in previous roles and how you’ve adjusted to unexpected challenges. This will show that you’re not just a lone wolf but someone who thrives in a supportive team setting.