At a Glance
- Tasks: Help customers manage overdue accounts and negotiate payment solutions.
- Company: Supportive and collaborative workplace focused on teamwork and development.
- Benefits: 25 days leave, private medical insurance, pension scheme, and staff discounts.
- Other info: Dynamic role with opportunities for personal growth and team success.
- Why this job: Make a real impact by helping customers while building your career.
- Qualifications: Experience in customer service or debt collection with strong communication skills.
The predicted salary is between 36450 - 44550 £ per year.
Late Collections Agent
The Point, Warwick
Permanent, Full-time, Hybrid
Salary: up to £28,000 (Dependent on experience)
Are you a confident communicator who thrives on solving problems and building positive customer relationships?
Do you have the resilience to handle challenging conversations while delivering excellent customer service?
We're looking for a
Late Collections Agent to join our Collections team.
In this role, you'll help customers manage outstanding balances, identify suitable payment solutions, and support positive outcomes for both customers and the business.
This is an excellent opportunity for someone with collections, credit control, customer service, or account management experience who enjoys working in a fast-paced environment and achieving targets as part of a supportive team.
What you'll be doing
As a Late Collections Agent, you'll
- Contact customers with overdue accounts and work with them to secure payment in a professional and respectful manner.
- Build positive relationships with customers while managing potentially difficult conversations.
- Negotiate and agree sustainable payment arrangements where appropriate.
- Work with external partners, including Debt Collection Agencies (DCAs) and legal representatives, to resolve outstanding debt.
- Maintain accurate customer records and ensure account information is always up to date.
- Escalate issues that may impact debt recovery and collaborate with internal stakeholders to find solutions.
- Identify changes in customer payment behaviour and take proactive action where required.
- Meet individual and team performance targets while delivering a high standard of customer service.
- Contribute ideas to improve processes, customer experience, and team performance.
What we're looking for
Essential
- Previous experience in debt collection, credit control, customer service, or a similar customer-facing role.
- Excellent communication and relationship-building skills.
- Strong objection-handling and negotiation abilities.
- Resilience and confidence when dealing with challenging situations.
- Ability to work towards individual and team targets.
- Excellent organisational and prioritisation skills.
- High attention to detail and accuracy.
- Proactive approach with the confidence to use your own initiative.
- A collaborative team player who enjoys working towards shared goals.
Desirable
- Experience working within a debt collection or credit control team.
- Knowledge of SAP and/or Salesforce.
- Experience working with third-party collections agencies.
- Shift Pattern
Our team operates a rotating shift pattern
- Early shift: 08:00 to 16:30 (approximately 1 in 10 weeks)
- Late shift: 11:30 to 20:00 (approximately 1 in 10 weeks)
- Saturday shift: 09:00 to 13:00 (approximately 1 in 10 weeks)
- One Bank Holiday per year
- What we can offer you
Attractive benefits include
- 25 days annual leave, plus bank holidays
- Private Medical Insurance
- Company Pension Scheme with matched contributions up to 7.5% (salary sacrifice)
- Life Assurance
- Staff discounts on gas bottles
- One paid volunteering day each year for a charitable cause
- Retail and shopping discounts
Why join us?
We're committed to creating a supportive and collaborative workplace where our people can develop their skills and build rewarding careers.
You'll join a team that values teamwork, continuous improvement, and delivering great outcomes for customers.
If you're resilient, customer-focused, and motivated by achieving results, we'd love to hear from you.
Apply today and help us deliver positive outcomes for our customers while building your career with us.
Late Collections Agent in Warwick employer: Job Details
The Reject Shop, soon to be Dollarama Australia, offers an exceptional work environment for Retail Store Managers in Helensburgh, with the unique benefit of every Sunday off and a structured roster that includes three consecutive days off every second weekend. Our hands-on culture encourages you to lead your team directly on the shop floor, fostering personal growth and development as we expand our operations. Join us now to be part of a transformative journey in retail, where you'll gain invaluable experience and have a real opportunity to advance your career within a globally recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Late Collections Agent in Warwick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Details. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Details before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Late Collections Agent in Warwick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Details:Your cover letter is your chance to shine! Tell us why you want to work at Job Details specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Details!
How to prepare for a job interview at Job Details
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
