At a Glance
- Tasks: Proactively manage customer debt and resolve overdue invoices in a fast-paced environment.
- Company: Join a dynamic team at The Point, focused on collaboration and improvement.
- Benefits: Enjoy 25 days annual leave, pension scheme, life assurance, and staff discounts.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Develop specialist debt management skills while making a real impact on customers and the business.
- Qualifications: Experience in debt collection or customer service with strong communication skills.
The predicted salary is between 25200 - 30800 £ per year.
This role plays a critical part in supporting both our customers and the business by proactively managing customer debt, resolving overdue invoices, and helping us achieve key performance targets. You’ll work closely with customers, internal stakeholders, and third-party partners to secure positive outcomes, while also contributing ideas to continuously improve our processes and ways of working. This is a great opportunity for colleagues who enjoy problem-solving, handling challenging conversations professionally, and working in a fast-paced, target-driven environment.
Shift Pattern:
- Core Shift 08.30 - 17.00
- Early 8.00 - 16:30 (1 in 10)
- Saturday 9.00-13.00 (1 in 10)
- Late 11.30 - 20.00 (1 in 10)
- 1 Bank Holiday a year
Key responsibilities:
- Proactively contact customers to resolve outstanding debt, handling objections professionally and assertively to achieve successful outcomes.
- Negotiate and validate payment plans where appropriate, ensuring alignment with policy and customer circumstances.
- Work with third-party partners (e.g. Debt Collection Agencies and Legal Partners) to support debt recovery.
- Follow business policies, processes, and procedures, while actively identifying opportunities for improvement.
- Maintain accurate and up-to-date customer records to provide clear visibility across the wider business.
- Respond to customer call-backs in a timely and professional manner.
- Escalate queries or issues that are preventing debt recovery.
- Monitor customer payment behaviour and identify deteriorating trends, ensuring appropriate credit checks are completed.
- Complete your allocated stage of the debt journey and prepare accounts for the next step where required.
- Keep your Team Lead informed of any issues or risks as they arise.
- Report key performance indicators to your Lead on a monthly basis.
Key skills and experience:
Essential:
- Experience in debt collection and/or customer service activity.
- Strong communication skills with the ability to build rapport and manage challenging conversations.
- Confident objection-handling skills.
- Hard-working, resilient, and comfortable working towards personal and team targets.
- Organised, with strong attention to detail and effective day-to-day prioritisation.
- Proactive and able to use initiative to drive activity.
- A collaborative team player who contributes to shared KPI goals.
- Able to identify and raise opportunities to improve policies and processes.
Desirable:
- Knowledge of SAP and Salesforce.
- Previous experience working within a debt collection team.
Why apply?
- Opportunity to develop specialist debt management skills.
- High-impact role supporting both customers and the wider business.
- Collaborative team environment with clear performance goals.
- Chance to contribute to continuous improvement across processes.
What we can offer you:
- 25 days annual leave.
- Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%).
- Life Assurance.
- Staff discounts on gas.
- 1 day per year to volunteer for a charitable cause.
- Shopping discounts.
Early Collections Agent in Warwick employer: Job Details
Join a dynamic team in Overstone, UK, where we prioritise innovation and sustainability in our facilities management. As a Mechanical Projects Engineer, you'll benefit from a collaborative work culture that fosters professional growth and offers opportunities to lead impactful projects while ensuring compliance with energy management standards. Our commitment to employee development and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Early Collections Agent in Warwick
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We think you need these skills to ace Early Collections Agent in Warwick
Some tips for your application 🫡
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How to prepare for a job interview at Job Details
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Job Details.
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