At a Glance
- Tasks: Coordinate customer service operations and manage gas-related emergencies with a focus on safety.
- Company: Join Calor, a leader in energy solutions with a commitment to customer service.
- Benefits: Enjoy 25 days leave, private medical insurance, and staff discounts.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 31500 - 38500 £ per year.
Customer Engineering Coordinator (12 months Fixed Term Contract) The Point, Warwick Full-time, Hybrid (3 days on site) £26,500
About the Role
We’re looking for a customer-focused and organised professional to join Calor in a key operational support role. You’ll be responsible for the administration and coordination of gas-related emergencies, service orders and company asset maintenance, ensuring work is planned, communicated and delivered safely, compliantly and efficiently. This is a varied role where no two days are the same. You’ll work with a wide range of internal teams, engineers, contractors and external customers, playing a vital part in delivering a high standard of customer service while supporting Calor’s safety and business objectives.
Shift pattern: Working between 8:00am - 5:30pm Monday to Friday
Key Responsibilities
- Create and manage work orders in line with Calor policies
- Raise and manage purchase orders using Calor’s ERP system
- Order materials, liaise with suppliers and arrange delivery of parts to site
- Use external systems and search tools to support work planning and order accuracy
- Review cancellations and aborts, arranging follow-up appointments where required
- Support work order completion, accountancy and closure (TECO) processes
- Manage cases within Calor’s CRM system and maintain accurate records
- Handle inbound calls and queries from customers, engineers, depots and contractors in line with SLAs
- Respond to customer communications within agreed timescales, issuing holding responses where necessary
- Produce customer correspondence using Calor-approved templates and formats
- Ensure GDPR compliance at all times when handling customer information
- Take ownership of customer queries and complaints through to resolution
- Promote Calor services where appropriate, delivering professional and empathetic communication
- Work collaboratively with colleagues and departments, sharing best practice
- Contribute to continuous improvement of processes and customer experience
What We’re Looking For
- Excellent written and verbal communication skills
- Strong interpersonal skills with a calm, confident and professional manner
- Ability to use initiative, analyse information and solve problems effectively
- A flexible team player with a strong customer-focused mindset
- Resilient and tenacious, with the drive to achieve team and business goals
- Previous experience in a customer service or call centre environment is desirable but not essential
- Educated to GCSE standard (or equivalent), including English and Mathematics
Why Join Calor?
- Be part of a business where safety and customer service are central to everything we do
- Work in a varied role with exposure to operational, planning and customer support activities
- Develop transferable skills across systems, coordination, and stakeholder management
- Join a supportive team with opportunities to learn and progress within the organisation
What we can offer you?
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions to 7.5%)
- Life Assurance
- Staff discounts on gas
- Shopping discounts
- 1 day per year to volunteer for a charitable cause
Customer Engineering Coordinator in Warwick employer: Job Details
Join a dynamic team in Overstone, UK, where we prioritise innovation and sustainability in our facilities management. As a Mechanical Projects Engineer, you'll benefit from a collaborative work culture that fosters professional growth and offers opportunities to lead impactful projects while ensuring compliance with energy management standards. Our commitment to employee development and a supportive environment makes us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Engineering Coordinator in Warwick
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Details.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Details. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Engineering Coordinator in Warwick
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Details.
How to prepare for a job interview at Job Details
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Details's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Details offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
