Billing Operations Analyst
The Point, Warwick
12 months fixed term contract, Full-time, Hybrid
£29,000 to £34,000 (Dependent on experience)
At Calor, billing isn’t just about invoices — it’s a critical part of our customer experience. We’re looking for a detail-driven, analytical Billing Operations Analyst to help ensure every invoice we send is accurate, timely, and trusted.
If you enjoy solving complex data problems, improving processes, and working cross-functionally to make things better — this role offers real ownership and visibility across the business.
The Impact You’ll Make
As a key member of our Billing Operations function, you’ll act as a business owner for our billing systems and processes. You’ll safeguard billing accuracy while identifying opportunities to improve efficiency, reduce risk, and enhance the customer journey.
This isn’t just monitoring reports — it’s influencing how billing works.
What You’ll Be Doing
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Overseeing billing systems to ensure invoices are issued accurately and on time
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Investigating discrepancies, identifying root causes, and partnering with IT to resolve system issues
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Supporting Customer Service and Collections teams with billing queries, dispute resolution, and insight-led reporting
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Monitoring and reporting on KPIs, highlighting risks, trends, and opportunities for improvement
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Driving continuous improvement initiatives, including automation and process optimisation
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Creating and maintaining clear process documentation and training materials
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Managing third-party suppliers to ensure strong service delivery and cost efficiency
What We’re Looking For
Essential
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Strong analytical skills with the ability to interpret and manipulate large datasets
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Advanced Excel/data capability (experience extracting and analysing database information)
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Exceptional attention to detail and accuracy
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Confident troubleshooting and problem-solving skills
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Ability to clearly explain technical or billing issues to non-technical stakeholders
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Strong organisation and ability to prioritise in a fast-paced environment
Desirable
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Experience in Billing Operations, Accounts Receivable, or financial operations
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Experience using BI/reporting tools to generate insights
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Understanding of billing controls, financial compliance, or regulatory standards
Why Join Us?
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Hybrid working model
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Genuine ownership of critical business processes
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Opportunity to influence systems and drive measurable improvement
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Exposure to cross-functional stakeholders across IT, Customer Service, Finance and third-party providers
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A role where your analytical skills directly improve the customer experience
What we can offer you:
- 25 days annual leave plus 8 Bank Holidays
- Private Medical Insurance
- Company Pension Scheme (Salary sacrifice - single matched contributions up to 7.5%)
- Life Assurance
- Staff discounts on gas
If you’re someone who enjoys combining data, systems thinking, and operational improvement — and wants to see the tangible impact of your work — we’d love to hear from you.
Billing Operations Analyst in Warwick employer: Job Details
The Reject Shop, soon to be Dollarama Australia, offers an exceptional work environment for Retail Store Managers in Helensburgh, with the unique benefit of every Sunday off and a structured roster that includes three consecutive days off every second weekend. Our hands-on culture encourages you to lead your team directly on the shop floor, fostering personal growth and development as we expand our operations. Join us now to be part of a transformative journey in retail, where you'll gain invaluable experience and have a real opportunity to advance your career within a globally recognised brand.
