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- Tasks: Support the Business Improvement Manager in delivering projects and improving processes.
- Company: Join Penrith City Council, a community-focused organisation dedicated to continuous improvement.
- Benefits: Enjoy flexible work arrangements, 18 weeks paid maternity leave, and health and wellbeing leave.
- Why this job: Be part of a fun, collaborative team driving sustainable change and enhancing customer service.
- Qualifications: Tertiary qualification in Business or related field with experience in continuous improvement solutions.
- Other info: This role is temporary for up to 3 years and available to internal applicants only.
The predicted salary is between 60000 - 84000 £ per year.
An exciting opportunity has arisen for a Business Improvement Facilitator to join our team on a temporary full-time basis for a period of up to 3 years. As part of Penrith City Council's Business Improvement team, the Business Improvement Facilitator will be responsible for supporting the Business Improvement Manager in delivering business improvement projects and undertaking our service review program to improve processes and drive service efficiencies for our customers. You will be joining a fun and results-focused team who pride themselves on collaboration and teamwork to drive sustainable change across the organisation. We are passionate about improving business results for our customers and internal business units while creating and leading a culture of continuous improvement Council-wide.
About you
To be successful in this role you must have a can-do attitude, a desire to build relationships, and be proactive in your approach to work. You'll have a history of implementing continuous improvement solutions in Government organisations or large corporations through facilitating workshops and collecting and interpreting data.
Essential criteria
- Tertiary qualification in Business or related field in business improvement with previous experience.
- Demonstrated experience and ability in researching, collecting, analysing, and interpreting data and processes to solve problems and improve business performance.
- Demonstrated written and oral communication skills via consultation, facilitation, engagement, and relationship management with a diverse range of stakeholders.
- Understanding and working knowledge of project management, business improvement, or human-centred design methodologies, processes, and tools with formal Lean Six Sigma Green Belt certification/training.
- Highly organised with experience in coordinating and scheduling meetings and workshops with stakeholders and collating results and outcomes while working within timeframes.
Desirable criteria
- An understanding of the range of services provided by local government.
- Experience working with Promapp and working knowledge of Human Centered Design.
Commencing salary: $96,174.00 per annum plus 11.5% Superannuation.
How to apply
You will be required to undertake employment checks which may include a Criminal History Check, Qualification Check, Working with Children Check, Medical Declaration, and/or a Functional Test as relevant to the position for which you have applied. Where a Criminal History Check is required and has returned a result that indicates disclosable court outcomes, you will be required to provide a copy of the report to Penrith City Council for review in order to progress through the recruitment process. Please select the link/s below to view the position description and to submit your application online. In addition to a cover letter and resume, applicants are required to submit comprehensive responses to the selection criteria (listed above) as a part of their initial application. Applicants who do not meet the essential criteria will not be considered. Completed applications must be received by 11.55pm on the closing date. Please allow 4 weeks from the closing date for the processing of your application.
For further information about the position please contact Brooke Conroy, Business Improvement Manager.
About us
At Penrith City Council, we're passionate about people; in our community and in our workplace. We want you to be able to be your best self and we get that work is just one part of your life so we're here to support you in the moments that matter. You can be confident in joining a workplace that offers truly outstanding benefits including:
- A range of flexible work arrangements.
- 18 weeks paid maternity leave.
- Health and wellbeing leave.
- 15 days personal leave.
- Significant financial and leave support for undertaking further education.
- Diverse salary packaging.
- And much, much more!
The Business Excellence (BE) department is within the Corporate Services directorate and includes the following critical functions: Business Systems, Enterprise Project Management Office (EPMO), and Business Improvement (BI).
Business Improvement Facilitator employer: Job Details
Contact Detail:
Job Details Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Improvement Facilitator
✨Tip Number 1
Familiarise yourself with the specific methodologies mentioned in the job description, such as Lean Six Sigma and human-centred design. Being able to discuss these concepts confidently during your interview will demonstrate your understanding and commitment to continuous improvement.
✨Tip Number 2
Network with current employees at Penrith City Council, especially those in the Business Improvement team. Engaging with them can provide you with insights into the team culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare examples from your past experiences where you've successfully implemented business improvement solutions. Be ready to discuss how you facilitated workshops or collected and interpreted data to solve problems, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience in coordinating meetings and workshops. Highlighting your ability to manage time effectively and collate results will resonate well with the requirements of the position.
We think you need these skills to ace Business Improvement Facilitator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Business Improvement Facilitator position. Tailor your application to highlight how your skills and experiences align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Use specific examples from your past experiences that demonstrate your ability to implement continuous improvement solutions and facilitate workshops.
Address the Selection Criteria: Prepare comprehensive responses to the essential selection criteria listed in the job description. Be specific about your experience in researching, collecting, analysing data, and your familiarity with project management methodologies.
Proofread Your Application: Before submitting, carefully proofread your cover letter and resume for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Job Details
✨Showcase Your Continuous Improvement Experience
Be prepared to discuss specific examples of how you've implemented continuous improvement solutions in previous roles. Highlight your experience with methodologies like Lean Six Sigma and how they have positively impacted business performance.
✨Demonstrate Your Data Analysis Skills
Since the role requires collecting and interpreting data, come ready to explain your approach to data analysis. Share instances where your insights led to significant improvements or efficiencies within an organisation.
✨Emphasise Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've engaged with diverse stakeholders, facilitated workshops, and managed relationships. Use examples that showcase your written and oral communication prowess.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in past projects and how you navigated them, particularly in a government or large corporate setting.
