At a Glance
- Tasks: Engage with customers and manage transport orders in a fast-paced environment.
- Company: A forward-thinking freight forwarder experiencing rapid growth.
- Benefits: Yearly bonuses, workplace pension, 23 days holiday, and family support programme.
- Other info: Opportunities for career progression and a supportive work culture.
- Why this job: Join a dynamic team and make a real impact in the logistics industry.
- Qualifications: Customer service skills and attention to detail; road freight experience is a plus.
The predicted salary is between 30282 - 37012 £ per year.
Chorley
Additional 2 x yearly sales bonus from day one, plus 1 x yearly EOT bonus (tax free) after 12 months service. Workplace pension and free Employee Assistance Programme for immediate family. 23 days holiday + Bank Holidays.
My client is a privately owned forward-thinking freight forwarder. They have experienced considerable growth over the last few years and are looking to further this growth by the appointment of a Sales & Customer Service Executive to work in their Road Transport team. For the successful candidate, this is an excellent opportunity to join a fast-paced office environment. You will become an integral part of this growing company and progression is on offer for the successful candidate. The hours for this position are 8:30-5pm, Monday to Friday. Weekend on call duties from home, 1 out of every 2 months after training, paid in addition.
Sales & Customer Service Executive responsibilities:
- Conversing with customers regarding their transport orders
- Dealing with European transport suppliers, sub-contractors and drivers to ensure the on-time collection and delivery of goods
- Updating transport database
- Liaising with internal Customer Service/ Sales team and Management
- Responding to client requests for quotes and booking transport as and when required as backup to the main Sales team
- Ensuring the correct freight is collected and delivered within agreed times
- Liaising with transport providers and their drivers to receive regular updates for ongoing freight movements throughout Europe
- Checking all freight is on schedule by using phone, email and messaging apps as well as GPS trackers to monitor vehicle locations and estimated collection/delivery times while also pro-actively checking road-traffic and ferry crossing conditions to anticipate delays
- Liaising with internal team members to ensure full understanding of consignment requirements
- Checking that details such as loaded quantities, weights and part numbers match customer orders and resolving any discrepancies by liaising between Customers, Suppliers and Shippers
- Responding to any customer order changes to ongoing jobs by liaising with Customers and suppliers and updating IT systems accordingly
- Maintaining Supplier and shipper details within the database
- Using your Customer Service skills to build and maintain relationships with new and existing clients, by telephone and email
- Understanding individual Clients requirements for transit updates and effecting such updates
Sales & Customer Service Executive Skills required:
- Road freight experience (Beneficial)
- Excellent telephone manner
- Excellent negotiation skills with both clients and suppliers
- Meticulous attention to detail in gathering correct and accurate information
- Drive, an inquisitive nature and tenacious attitude are essential
- Ability to work under pressure, prioritise your workload and understand when to escalate to management
- Experience of and proficiency with web based browsers, business networking sites, social media and Microsoft office
If you are interested in this vacancy, please apply now for immediate consideration.
Sales Operations & Customer Service Executive (Road Freight) employer: JOB Consultancy
As a Transport Coordinator, you will thrive in a supportive work environment that prioritises employee well-being and professional growth. With competitive salaries, generous annual leave, and a commitment to training and progression, our company fosters a culture of collaboration and innovation. Located conveniently with on-site parking, we offer a unique opportunity to be part of a dynamic team dedicated to delivering exceptional customer service in the transport sector.
