Sales Manager

This is a superb opportunity for an experienced Sales Manager to join an ambitious expanding UK Credit Management Company, based at their head offices in Skelmersdale. This role is managing a team of 3 Sales Advisors and driving performance. You will also be hands on with business development activities by researching opportunities, implementing sales strategies and monitoring the new business team's effectiveness and professionalism.

Core Tasks

• Respond to telephone calls and allocate these to staff as appropriate.
• Assist with the implementation and adherence of controls to monitor compliance with Fair Debt Collection Practices set down by the FCA & Credit Services Association.
• Liaise with Accounts and IT departments to produce weekly and monthly reports to provide relevant information for the Directors.
• Liaise with all departments to ensure effective and accurate information is provided to the customers.
• Continually review processes and procedures and make recommendations for improvements and maintain written guidance.
• Develop and report KPIs for your team including evaluating weekly call quality & overall telephone interaction.
• Lead team to maximise productivity and efficiencies, and constantly achieve individual and team targets.
• Identify high performers and lead and motivate by example.
• Assist in the implementation of strategic changes and improvements in line with the overall business strategy and customer service charters.
• Take overall responsibility for the monitoring of holiday entitlement, sickness absence, authorised/unauthorised absence and lateness.
• Provide bi-annual appraisal for all team members in relation to the company guidelines and set personal goals and objectives for the purpose of team learning & development.
• Ensure all disciplinary is held within the company's guidelines and the HR Director is present for all formal disciplinary meetings as the company representative.
• Encourage teamwork, openness, initiative and lateral thinking within your team, and provide employee job satisfaction and improved retention rates.
• Deliver and co-ordinate daily tasks to ensure they are all completed accurately and on time.
• Develop customer brand loyalty by providing excellent customer service and communication.
• Ensure all potential debt portfolios are risk assessed effectively and liaise with clients in relation to ensuring all proof of debt is obtained.
• Create lead generation strategies for the new business team and ensure they create a professional image of Federal Management at all times.
• Provide information to the directors in relation to the success or failure of the relevant strategy and potential areas of improvement for future.
• Attend trade fairs where necessary to promote the services of Federal Management and obtain potential leads for future business.
• Accomplish sales objectives by planning, developing, implementing, and evaluating advertising and developing sales action plans.
• Identify marketing opportunities by identifying consumer requirements and competitor's strengths and weaknesses.

To be considered for this role, you will need to be an experienced people manager and able to drive business. You will ideally have some experience within credit control or collections. Knowledge of the legal industry would also be helpful. The salary on offer for this position is negotiable + excellent commission/bonus. If you are interested in this role please apply for immediate consideration.

Benefits: On-site parking

Work Location: In person