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- Tasks: Join our team as a Customer Service Advisor, managing work orders and client relationships.
- Company: We are a dynamic company based in Twickenham, focused on delivering excellent service.
- Benefits: Enjoy a vibrant office environment with opportunities for growth and development.
- Why this job: Be part of a busy team where your contributions directly impact client satisfaction.
- Qualifications: Previous experience in customer service and scheduling is preferred.
- Other info: This role is fully office-based; remote work is not an option.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an experienced customer service advisor to join a busy team based in Twickenham. You will be responsible for ensuring required works are completed and all teams and systems are updated accordingly. You must be confident working in a busy environment, and working to timescales, booking and managing work orders, ensuring they are completed on schedule, and maintaining relationships with clients and contractors. Previous experience with scheduling would be ideal.
This role is fully office based; there are no remote or hybrid working options.
If you would like to find out more, please apply!
Please note: As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion.
In line with the GDPR Regulations, we are making you aware that in order to proceed with your application, we will need to contact you via email, telephone and/or text message. By submitting your CV to this vacancy, you are agreeing to Job Box Recruitment Limited holding your details in order to enable us to contact you with suitable positions. Details of our Privacy Notice and GDPR Policy can be found on our website or emailed across to you if requested.
Customer Service Advisor employer: Job Box Recruitment Limited
Contact Detail:
Job Box Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the specific tools and software commonly used in customer service roles, such as CRM systems. This knowledge can give you an edge during interviews, showing that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully managed work orders or scheduling in previous roles. Being able to discuss your experience in a busy environment will demonstrate your capability to handle the demands of this position.
✨Tip Number 3
Research StudySmarter's values and customer service approach. Tailoring your conversation during any interactions to align with our ethos can help you stand out as a candidate who fits well within our team.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and scheduling. Use specific examples that demonstrate your ability to manage work orders and maintain client relationships.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Emphasise your confidence in busy environments and your experience with managing timelines and work orders.
Highlight Relevant Skills: In your application, clearly outline skills that are pertinent to the role, such as communication, organisation, and problem-solving. Mention any previous experience in similar roles to strengthen your application.
Follow Up: If you haven't heard back within a week, consider sending a polite follow-up email to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Job Box Recruitment Limited
✨Show Your Scheduling Skills
Since previous experience with scheduling is ideal for this role, be prepared to discuss your past experiences in managing work orders. Highlight specific examples where you successfully coordinated tasks and met deadlines.
✨Demonstrate Your Customer Service Experience
This position requires strong customer service skills. Be ready to share stories that showcase how you've effectively handled customer inquiries or complaints, and how you maintained positive relationships with clients.
✨Prepare for a Fast-Paced Environment
The job is in a busy office, so it's important to convey your ability to thrive under pressure. Think of instances where you managed multiple tasks simultaneously and how you prioritised effectively to meet tight deadlines.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, the tools they use for scheduling, or how success is measured in this position.
