At a Glance
- Tasks: Provide first-line IT support and troubleshoot technical issues for users.
- Company: Join a friendly, hands-on IT support team in Kingston.
- Benefits: Competitive salary, training opportunities, and potential for career growth.
- Other info: Full-time office-based role with a supportive team environment.
- Why this job: Make a real difference by helping colleagues with their IT challenges.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Location: Kingston
Salary: Depending on experience
Working Hours: 37.5 hours per week, Monday to Friday, office-based
The Opportunity
We are looking for a motivated and customer-focused IT Service Desk Analyst to join a friendly, hands-on IT support team. This is an excellent opportunity for someone with practical IT support experience who enjoys troubleshooting technical issues, helping colleagues and ensuring that day-to-day IT operations run smoothly. Working as part of a small team, you will provide a combination of remote and face-to-face technical support, assisting with everything from everyday hardware and software issues to user account administration, device management and IT security. You will receive training on internal systems, tools and processes, making this a great opportunity to develop your technical knowledge and broaden your experience within an established IT environment.
Key Responsibilities
- Provide first-line IT support to users via telephone, email, remote support tools and face-to-face.
- Log, investigate, diagnose and resolve IT incidents and service requests, ensuring users are kept informed throughout.
- Troubleshoot issues relating to Microsoft 365, Windows, hardware, software, printers, Wi-Fi, VPNs and network connectivity.
- Set up, configure, deploy and maintain laptops, desktops, mobile devices and associated peripherals.
- Install approved software and assist with software updates, security patching and device compliance.
- Support user account administration, password resets, multi-factor authentication and access permissions.
- Assist with employee onboarding and offboarding, including preparing user accounts and IT equipment.
- Maintain accurate IT records and documentation, supporting internal audits, compliance requirements and information security processes.
- Assist with IT projects, system upgrades and technology rollouts.
- Liaise with external IT suppliers where necessary, helping to investigate and resolve technical issues.
- Escalate more complex or security-related issues appropriately.
About You
We are keen to hear from candidates who have a practical understanding of IT support and enjoy providing a helpful, professional service to end users. You will ideally have:
- Previous experience in an IT support, service desk, helpdesk or desktop support role.
- Confidence troubleshooting computer hardware, software, user accounts, printers and connectivity issues.
- A methodical approach to diagnosing problems, documenting solutions and managing support requests.
- A good understanding of IT security and the importance of following established procedures.
- Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.
- Excellent organisational skills and attention to detail.
- A proactive attitude, willingness to learn and the ability to take ownership of tasks.
- A professional and reliable approach, with an understanding of confidentiality and data security.
Desirable Experience
The following knowledge or experience would be advantageous:
- Windows 11 and Microsoft 365 applications, including Outlook, Teams and OneDrive.
- Sophos or similar antivirus and endpoint security solutions.
- Active Directory and Group Policy.
- Endpoint management and software deployment tools.
- Mobile devices, printers, peripherals, Wi-Fi, IP addressing and VPNs.
- IT security, compliance standards, audit processes and operational controls.
Working Arrangements
This is a full-time, office-based position working 37.5 hours per week, Monday to Friday. The position is offered on a contract-to-permanent basis, providing an opportunity for longer-term career development. If you are an enthusiastic IT support professional looking for your next opportunity, we would love to hear from you.
IT Service Desk Analyst in Kingston upon Thames employer: Job Box Recruitment Limited Careers
Join a dynamic and supportive team as an Insurance Administrator in Sunbury, where you'll enjoy a friendly work environment and the opportunity to develop your skills in claims management and customer service. With a competitive salary and a focus on employee growth, this role offers a chance to make a meaningful impact while working closely with customers and internal teams. If you're organised and proactive, this is the perfect place to advance your career in the insurance sector.
Contact Details:
Job Box Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst in Kingston upon Thames
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Job Box Recruitment Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Job Box Recruitment Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Job Box Recruitment Limited Careers!
✨Direct Apply to Job Box Recruitment Limited Careers
Let's not forget to apply directly through the Job Box Recruitment Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Analyst in Kingston upon Thames
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Job Box Recruitment Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Job Box Recruitment Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Job Box Recruitment Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
