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- Tasks: Design and deliver engaging training content for hospitality software users.
- Company: Alacer Software Ltd is a leading provider of tech solutions for the hospitality sector since 2005.
- Benefits: Enjoy hybrid working, competitive salary, training budgets, and a supportive work culture.
- Why this job: Join a passionate team, make an impact in hospitality, and grow your skills in a dynamic environment.
- Qualifications: Experience in hospitality operations and strong communication skills are essential; tech-savvy candidates preferred.
- Other info: Full product training and industry-recognised qualifications provided; travel required for customer support.
The predicted salary is between 22400 - 28000 £ per year.
Alacer has served the software needs of the Hospitality sector since 2005. We are industry experts who focus solely on delivering smart, intuitive technology to meet our customers' evolving needs. Our clients range from gastropubs to 5-star spa hotel resorts and our software supports their profitable growth.
As a people-first company, we know that the best results are achieved by individuals who enjoy working together towards a clear vision, but with the freedom to express themselves and challenge the status quo and suggest new ideas. We therefore strive to create a comfortable, supportive, enjoyable working environment where everyone has a voice and is challenged to deliver their best work. We also value and support colleague development with training budgets available to meet individual growth opportunities and access to online training and research resources. Alacer are based in Cambridge but offer hybrid/remote working to meet individual needs. The important thing for us is that we have the best people and support them to allow them to make their best contribution.
In return, we ask that colleagues are open and honest, invest in their own skills and knowledge and take the time to understand and deliver against customers' needs and the wider business objectives. Alacer training colleagues then put their talent, industry experience and passion to work by designing, creating and delivering training content and ensuring that new and existing customers get maximum benefit from our systems.
We are proud to have built a healthy culture around our shared core values and beliefs, which inform how we work:
- One Team, One Purpose
- Strive for Excellence
- Profit with Integrity
- Challenge, Innovate, Improve
- Honesty with respect
- Passion with Personality
We are looking for an exceptional communicator with previous experience working in a hospitality operation and passion for the industry. The successful Trainer will become a valued member of our growing team, putting this passion and experience to work in a potentially new way, working with the best independent hospitality venues in the UK to ensure their teams are best placed to get all the benefits Alacer's technology offers for their business.
The successful applicant will learn/be able to plan, design, and deliver blended end-user training content for Alacer's suite of hospitality software and keep in touch with customers to provide ongoing follow-ups, ensuring they are getting the best from the platform as their needs and Alacer's systems evolve. Full product training and industry recognised qualifications in training design and delivery are provided, but to be successful applicants will need to draw on previous industry experience and show they can manage projects and effectively engage, and build rapport, with customers at all organisational levels. Alacer's training is delivered remotely, with travel to customer sites as needed for meetings and to support their initial onboarding journey. A major part of this role, however, will be designing, building and updating engaging, recorded training content and user guides to ensure that training is accessible, cost-effective and scalable.
Essential experience:
- Experience of working in a hospitality operation is essential, preferably having held a supervisory role. The role allows colleagues to use this experience to help customers benefit from solutions that support the same operational challenges.
Ideal Candidate skills and experience:
- Experience with point-of-sale and booking systems as a user, and an interest in technology is highly desirable.
- Full UK driving license with the ability to travel to sites around the UK.
- Approachable and able to build rapport with contacts at all levels of customer organisations.
- Confident in talking to small groups of people or on a one-to-one basis.
- Comfortable using software to achieve tasks and composing professional correspondence.
About the Package:
- Competitive salary (£28 - £35k, depending on experience)
- Working times are Monday to Friday 8.30am - 5.00pm with 25 days annual leave (not including Bank Holidays)
- Monthly car allowance and option of salary sacrifice EV scheme and free workplace car charging
- Paid business mileage and company credit card for work-related travel expenses
- Company paid cashback healthcare scheme and mobile
- Industry recognised TAP training qualifications
Software Trainer in Cambridge employer: Job Board Direct
Contact Detail:
Job Board Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Trainer in Cambridge
✨Tip Number 1
Familiarise yourself with Alacer Software's products and the hospitality sector. Understanding their software solutions and how they benefit various types of hospitality venues will help you engage effectively during interviews.
✨Tip Number 2
Leverage your previous experience in hospitality to showcase your understanding of operational challenges. Be prepared to discuss specific scenarios where you successfully trained or supported staff in using technology to improve efficiency.
✨Tip Number 3
Practice your communication skills, especially in delivering training content. You might be asked to demonstrate how you would present a training session, so being articulate and engaging is key.
✨Tip Number 4
Network with professionals in the hospitality and training sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to help you land the job.
We think you need these skills to ace Software Trainer in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the hospitality sector, especially any supervisory roles. Emphasise your communication skills and any relevant technology experience, particularly with point-of-sale and booking systems.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your previous experience aligns with the role of Software Trainer. Mention your ability to engage with customers and your enthusiasm for training and development.
Showcase Relevant Skills: When detailing your skills, focus on your ability to design and deliver training content. Highlight any experience you have in project management and your comfort with using software tools to create engaging training materials.
Prepare for Potential Interview Questions: Think about how you would respond to questions regarding your experience in hospitality, your approach to training, and how you build rapport with clients. Be ready to discuss specific examples that demonstrate your skills and passion for the role.
How to prepare for a job interview at Job Board Direct
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences from your previous roles that highlight your passion and how it aligns with Alacer's mission to support their clients.
✨Demonstrate Your Communication Skills
As a Software Trainer, effective communication is key. Prepare to showcase your ability to engage with different audiences. You might want to practice explaining complex concepts in simple terms, as this will be crucial when delivering training content.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in hospitality operations, especially any supervisory roles. Provide examples of how you've managed projects or trained others, as this will demonstrate your capability to fulfil the role effectively.
✨Prepare Questions About Their Technology
Research Alacer's software solutions and come prepared with insightful questions about their technology. This shows your interest in the role and helps you understand how you can contribute to their goals while also ensuring you’re a good fit for their team.
