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For Companies At a Glance
- Tasks: Guide clients to clean, reliable CRM data and maximise value from our DQ for Dynamics products.
- Company: Join DQ Global, a leader in customer data quality solutions with a collaborative culture.
- Benefits: Competitive salary, healthcare, pension contributions, and free on-site parking.
- Why this job: Be at the forefront of AI readiness and transform how businesses manage their customer data.
- Qualifications: Strong communication skills and a basic understanding of CRM data structures required.
- Other info: Full training provided with clear progression pathways into senior roles.
The predicted salary is between 32000 - 45000 £ per year.
Location: Lee on the Solent, Hampshire, UK (Hybrid/Office based)
Competitive salary: £32 - £45k depending on experience
About DQ Global
At DQ Global, we help organisations turn customer data into a strategic growth asset. Our software improves data quality directly inside Microsoft Dynamics 365 Sales, enabling reliable CRM insights, stronger customer relationships, reduced storage costs - and AI ready operations. For over 20 years we’ve helped businesses create a trusted Single Customer View through our 4Cs: Capture, Cleanse, Consolidate, Compress. Now we’re growing our Customer Success capability to support the next wave of AI adoption across the Microsoft ecosystem.
Customer Success Manager - The Role
We’re looking for an energetic, curious, and customer focused Customer Success Manager to guide our clients on their journey to clean, reliable, and actionable CRM data. You’ll become a trusted advisor to our customers - onboarding them, supporting them, coaching them, and helping them maximise value across our DQ for Dynamics product suite. Your work ensures their CRM is accurate, compliant, and ready for AI powered automation.
Customer Success Manager - What You’ll Do:
- Lead customer onboarding, training, and adoption programmes that make complex data concepts easy to understand.
- Deliver structured onboarding using our 30/60/90-day success plan.
- Help customers achieve early wins and adopt key data-quality workflows.
- Establish what good looks like for each customer and track progress against it.
- Deliver engaging product demonstrations showcasing how data quality impacts reporting, automation, and AI readiness.
- Help customers optimise their Microsoft D365 Sales data, processes, and governance practices.
- Monitor customer health, usage, and data quality performance - identifying risks before they become issues.
- Run value reviews and provide actionable guidance using the DQ Global 4Cs framework.
- Identify opportunities for customers to benefit from additional features, modules, or service packages.
- Work closely with Sales, Product, and Support to deliver a seamless, proactive customer experience.
Customer Success Manager - What We’re Looking For
- A strong communicator who can translate technical ideas into everyday language.
- Solid understanding of CRM data structures and basic database concepts (entities, relationships, fields).
- Analytical mindset with the ability to interpret customer usage and data quality trends.
- Organised, proactive, and driven to help customers thrive.
- Empathetic, patient, and commercially aware - able to spot value add opportunities.
- Eager to learn and grow within a modern Customer Success environment.
Bonus Points For
- Experience with Dynamics 365 Sales, Power Platform, or similar CRM systems.
- Understanding of data quality challenges such as duplicates, decay, inconsistent formatting, or multi system fragmentation.
- Previous experience in SaaS, Customer Success, CRM consultancy, or technical support.
- Familiarity with AI/analytics initiatives that depend on trusted, high quality data.
- Familiarity with 30/60/90-day onboarding methodologies and defining customer success milestones.
Customer Success Manager - Why Join DQ Global?
- Full training on our DQ for Dynamics products, Customer Success methodologies, and consultative frameworks.
- A collaborative, supportive environment where your ideas genuinely influence customer outcomes.
- Clear progression pathways into Senior CSM, Account Management, Solution Consulting, or Product roles.
- The opportunity to work at the forefront of AI readiness and CRM data transformation.
- Pension contributions.
- Healthcare provision.
- Free on site parking.
Ready to Make an Impact?
If you’re excited about helping organisations unlock the full value of their CRM and become AI ready, we’d love to hear from you.
Customer Success Manager in Lee-on-the-Solent employer: Job Board Direct
Contact Detail:
Job Board Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Lee-on-the-Solent
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can showcase your experience with CRM systems and data quality. We want you to shine, so rehearse until you feel confident!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’re the perfect fit for the Customer Success Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at DQ Global.
We think you need these skills to ace Customer Success Manager in Lee-on-the-Solent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with CRM systems and data quality, as well as any relevant skills that match what we're looking for.
Showcase Your Communication Skills: As a Customer Success Manager, you'll need to communicate complex ideas simply. Use your application to demonstrate how you can translate technical jargon into everyday language, making it relatable for clients.
Highlight Your Analytical Mindset: We love candidates who can interpret data trends! In your application, mention any experiences where you've used data analysis to drive customer success or improve processes. This will show us you're the right fit for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Job Board Direct
✨Know Your Stuff
Make sure you understand the basics of CRM data structures and how they relate to Microsoft Dynamics 365 Sales. Brush up on key concepts like entities, relationships, and fields so you can confidently discuss them during the interview.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to translate complex data ideas into everyday language. Prepare examples of how you've successfully communicated technical concepts to non-technical clients in the past.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to identify trends or issues in previous roles. Think of specific instances where your analytical skills led to actionable insights that benefited customers.
✨Prepare for Scenario Questions
Expect questions about how you'd handle customer onboarding and support. Think through the 30/60/90-day success plan and be prepared to outline how you'd help customers achieve early wins and optimise their data quality.
