At a Glance
- Tasks: Be the friendly face of our building, helping tenants and managing day-to-day queries.
- Company: Join a welcoming team in Cranfield, Bedfordshire.
- Benefits: Earn £12.71 per hour with part-time hours and training provided.
- Other info: Enjoy a dynamic work environment with opportunities to shine.
- Why this job: Perfect for those seeking a short-term role with a friendly vibe.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 12.71 - 12.71 £ per hour.
An excellent opportunity has arisen for a reliable and personable Reception & Facilities Assistant to provide temporary holiday cover for our client based in Cranfield, Bedfordshire. You will be the main point of contact for tenants within the building, providing a friendly and professional service while helping with day-to-day queries, requests and any building-related issues. Alongside managing the reception area, you will also be responsible for regular building checks, mail sorting and ensuring the building is running smoothly.
Dates Required
- Thursday 24th September
- Monday 28th September
- Tuesday 29th September
- Monday 5th - Friday 9th October
Hours are 9.00am - 1.00pm each day. You will also need to be available for a couple of hours' training during w/c 14th September, where you will be shown the building checks, mail sorting and general day-to-day responsibilities.
Benefits
- £12.71 per hour
- Part-time daytime hours
- Short-term temporary assignment
- Full handover and training provided
- Friendly working environment
Duties of a Reception & Facilities Assistant
- Acting as the first point of contact for tenants, visitors and contractors
- Dealing with tenant queries and requests in a friendly and professional manner
- Carrying out regular building and facilities checks
- Reporting and escalating any maintenance or facilities issues
- Sorting and distributing incoming mail
- Managing the reception and front-of-house area
- Ensuring communal areas are presentable
- Liaising with contractors and suppliers where required
- General administration and ad-hoc duties
What we would like from you
- Previous reception, front-of-house, facilities or customer service experience
- A professional and approachable manner
- Excellent communication skills
- Reliable and organised
- Confident working independently
- Proactive and happy to take ownership of day-to-day tasks
- Available for all of the dates listed above, including training
Reception & Facilities Assistant employer: Job Advert
Join a dynamic and supportive team in Kettering as a Production Administrator, where your organisational skills will be valued in a fast-paced production environment. Enjoy flexible working hours, competitive pay, and the opportunity to collaborate closely with both the Production and Senior Leadership teams, all while contributing to meaningful processes that drive success. With potential for contract extension and a focus on employee growth, this role offers a rewarding experience in a well-established organisation committed to fostering a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Facilities Assistant
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Advert.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Advert. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Reception & Facilities Assistant
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Advert.
How to prepare for a job interview at Job Advert
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Advert's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Advert offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
