OA are recruiting for a Customer Service Manager to join our client's growing team. Our client is a leading provider of professional skincare technology, treatment systems and skincare products to salons, spas and aesthetic clinics. We are looking for an enthusiastic and commercially minded Customer Service Manager to build strong, long-term relationships with professional customers. You will support clinics, salons and spa partners throughout their customer journey, from onboarding and training through to account development, product adoption and retention. You will act as a trusted partner, helping customers maximise the value of their equipment, treatment protocols, training and retail opportunities. This is a highly collaborative role, working closely with Sales, Training, Technical Support, Marketing, Operations and Quality to deliver an exceptional customer experience. Location: Elstree, Borehamwood Hours: Monday to Friday, 9am-5:30pm. Office based. Salary: £50,000-£55,000 Customer Service Manager Benefits 23+8 holidays (3 mandatory over Xmas period) Pension - 2% Employer / 3% Employee Life Insurance - 2 x Salary after 6 months' service Customer Service Manager Key Responsibilities Manage a portfolio of professional salon, spa and clinic customers, building strong relationships and supporting retention and growth. Manage customer onboarding, including equipment implementation, training coordination and first-treatment support. Work with the Training team to support customer development, including advanced training and progression towards Advanced Clinic status. Understand customer business needs and provide practical support to increase treatment utilisation, bookings and retail sales. Identify at-risk accounts, retention opportunities and potential cross-selling opportunities, referring qualified leads to Sales. Support customer launches, campaigns, demonstrations, events and trade activity. Manage customer queries, complaints and service issues, working with Technical Support and Operations to ensure timely resolution. Maintain accurate CRM records and provide reporting on customer engagement, satisfaction, training, product adoption and account growth. Represent the company professionally across all customer interactions. Customer Service Manager Skills
Customer Service Manager employer: Job Advert
Join a dynamic and supportive team in Kettering as a Production Administrator, where your organisational skills will be valued in a fast-paced production environment. Enjoy flexible working hours, competitive pay, and the opportunity to collaborate closely with both the Production and Senior Leadership teams, all while contributing to meaningful processes that drive success. With potential for contract extension and a focus on employee growth, this role offers a rewarding experience in a well-established organisation committed to fostering a positive work culture.
