At a Glance
- Tasks: Support customers through enquiries, order processing, and delivery tracking.
- Company: Established distribution business in Chelmsford with a friendly team.
- Benefits: Competitive salary, 23 days leave, bonus schemes, and agile working options.
- Other info: Full training provided; great opportunities for skill development.
- Why this job: Join a supportive team and build strong relationships with recognised tech brands.
- Qualifications: Experience in customer service or sales support; strong communication skills.
The predicted salary is between 25425 - 31075 £ per year.
A well-established and growing distribution business based in Chelmsford is looking for a Customer Support Executive to join its friendly Sales Support team on a full-time, permanent basis.
Working with a range of recognised technology brands, this is an excellent opportunity for someone with experience in customer service, order processing or sales support who enjoys building relationships, solving problems and delivering a great customer experience.
You’ll play an important role in managing customer orders, tracking deliveries and handling enquiries, working closely with customers, suppliers and internal teams to ensure everything runs smoothly from order placement through to delivery.
Key Responsibilities
- Handle customer enquiries via email, telephone and live chat, providing friendly and professional support.
- Process customer orders and purchase orders accurately and efficiently.
- Monitor orders through to delivery, keeping customers updated on progress and any changes.
- Liaise with suppliers and internal teams to check stock availability, pricing and delivery dates.
- Proactively communicate delays, stock issues and order updates to customers.
- Investigate order discrepancies and resolve customer queries promptly.
- Update customer records, order information and delivery details across internal systems.
- Provide support through Zendesk and other ordering platforms.
- Make follow-up calls regarding deliveries, quotations and outstanding orders.
- Assist the sales team with customer follow-ups, campaigns and general administration.
Skills & Experience Required
- Previous experience in customer service, order processing or sales support.
- Excellent written and verbal communication skills.
- Confident using IT systems, email, spreadsheets and customer databases.
- Strong organisational skills and excellent attention to detail.
- Ability to manage multiple tasks, prioritise workloads and meet deadlines.
- A proactive approach to problem-solving and a willingness to take ownership of customer enquiries.
- A positive attitude and the ability to work well as part of a team.
Experience with Net Suite, Magento, os Commerce, Zendesk or other CRM systems would be advantageous, as would a background in distribution, logistics or online retail.
Full training will be provided.
What's on Offer?
- £27,500 annual salary
- Monday to Thursday, 9am - 5.30pm; Friday, 9am - 5pm.
- 37.5 hours per week.
- 23 days' annual leave plus bank holidays.
- An additional day off for your birthday.
- Bonus and profit-sharing schemes.
- Agile working opportunities.
- Regular company social events.
- Employee assistance programme.
- Cycle-to-work scheme and additional benefits.
This is a fantastic opportunity to join an established and expanding business working with globally recognised technology brands.
You’ll be joining a supportive team in a varied role where you can develop your skills and build strong customer relationships.
Customer Support Executive in Chelmsford employer: Job Advert
Join a dynamic and supportive team in Kettering as a Production Administrator, where your organisational skills will be valued in a fast-paced production environment. Enjoy flexible working hours, competitive pay, and the opportunity to collaborate closely with both the Production and Senior Leadership teams, all while contributing to meaningful processes that drive success. With potential for contract extension and a focus on employee growth, this role offers a rewarding experience in a well-established organisation committed to fostering a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive in Chelmsford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Advert. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Advert before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Executive in Chelmsford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Advert:Your cover letter is your chance to shine! Tell us why you want to work at Job Advert specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Advert!
How to prepare for a job interview at Job Advert
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
