Export & Cross Trade Operator
Location: Laindon
Job Type:Full-time / Permanent
One of our clients is looking for a proactive, organised and customer-focused Multi-Modal Export & Cross Trade Operator
This is an excellent opportunity for an experienced freight forwarding professional who thrives in a fast-paced logistics environment, enjoys building strong customer relationships and understands the importance of delivering efficient, cost-effective and reliable export solutions.
The successful candidate will be responsible for managing day-to-day export and cross-trade operations across sea, air and road freight, ensuring shipments are handled efficiently, compliantly and to the highest standards of customer service.
Key Responsibilities
Export & Cross-Trade Operations
- Manage the full life-cycle of export bookings, including general export enquiries, shipment coordination and cross-trade movements.
- Coordinate multi-modal shipments across sea, air and road freight, ensuring timely and cost-effective delivery.
- Arrange collections, overseas deliveries and the preparation and management of customs documentation.
- Create and maintain accurate shipment records within L Base, ensuring all job details and operational information are up to date.
- Liaise with overseas agents, carriers, third-party logistics providers, customs authorities and internal departments to ensure smooth operations.
- Monitor shipment progress and pro-actively resolve any operational issues or delays.
Customer Service & Business Development
- Deliver excellent customer service by understanding client requirements and meeting, or exceeding, expectations.
- Support sales leads and contribute to developing new business opportunities with existing and prospective customers.
- Assist the sales team with B2B initiatives, accurate data entry, shipment updates and logistical support.
- Build and maintain strong working relationships with customers, suppliers and overseas partners.
Commercial & Financial Management
- Negotiate competitive rates and terms with carriers, suppliers and logistics partners while maintaining high service standards.
- Ensure all job costs are accurately recorded in L Base.
- Prepare and issue export and cross-trade invoices promptly and accurately.Liaise with the accounts department to resolve sales and cost queries.
- Work closely with the Branch Manager and colleagues to improve profitability and operational efficiency.
Compliance & Administration
- Ensure all shipments comply with relevant export regulations, customs requirements and industry standards.
- Maintain accurate records of export transactions, shipment statuses and compliance documentation for audit purposes.
- Support the development of supply chain processes to improve efficiency and reduce lead times.
Teamwork & Support
- Work collaboratively with colleagues to ensure the smooth running of the department, particularly during peak periods and holiday cover.
- Provide operational support across other areas of the business when required.
- Assist with the training and development of new team members.
The Ideal Candidate
We are looking for someone who has:
- Previous experience in freight forwarding, ideally within export operations and cross trade.
- A good understanding of multi-modal freight, including sea, air
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Export & Cross Trade Operator in Basildon employer: Job Advert
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