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- Tasks: Welcome visitors, manage bookings, and support the team with admin tasks.
- Company: Join the friendly team at Innovation Centre Medway.
- Benefits: Gain valuable experience in a dynamic environment for 6 weeks.
- Other info: Must be a qualified Fire Warden and First Aider.
- Why this job: Perfect opportunity to enhance your customer service skills and make a difference.
- Qualifications: Strong computer skills and experience in customer service required.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a 6 week temporary, friendly, organised and customer focused Receptionist to join the Innovation Centre Medway team (fixed hours 9.36am - 5.30pm). This is a hands on operational role supporting the smooth day to day running of Innovation Centre Medway and will include administrative tasks using bespoke computer software. The postholder will play a key role in maintaining a safe and well presented environment for tenants, visitors and staff, while working closely with the wider site team. They must be a qualified Fire Warden and First Aider.
What You’ll Be Doing
- Operate the main reception desk, welcoming tenants and visitors in person, by phone and by email.
- Using bespoke software and Microsoft products, manage meeting room bookings and prepare meeting and conference facilities including end-of month reporting.
- Provide administrative support across Innovation Centre activity, including finance, property and café services.
- Support the Front of House Manager and Centre Manager with ad hoc tasks as required.
- Manage and support front of house IT systems such as door entry system, telephones, AV equipment, photocopier and scanner.
- Carry out Health and Safety duties – including acting as a Fire Warden and supporting evacuations when required, and maintaining compliance with site safety procedures.
- Act as a First Aider, providing initial response when required and maintaining first aid arrangements on site.
Experience:
- Strong computer literacy including Microsoft Outlook, Excel and Word and be willing to learn other ICT systems such as the bespoke meeting room system and SharePoint.
- Experience of working with the public and/or customers.
- Either have the fire evacuations training or be willing to undertake.
- At least two years’ experience working in a reception or equivalent customer service role.
Receptionist employer: JO Recruitment
Contact Detail:
JO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company before your interview! Research the Innovation Centre Medway and understand their values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being friendly and organised, think of examples from your past experiences where you've excelled in these areas. Be ready to share them during your chat!
✨Tip Number 3
Don’t forget to highlight your tech skills! Make sure you can confidently discuss your experience with Microsoft products and any bespoke software you've used. If you’re not familiar with something, show your willingness to learn – that’s a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Innovation Centre Medway. Let’s get you that interview!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Friendly Side: As a Receptionist, being friendly is key! Make sure your application reflects your warm personality. Use a conversational tone and share experiences where you’ve made someone’s day better.
Highlight Your Organisational Skills: We love organised folks! In your application, mention specific examples of how you've managed tasks or projects efficiently. This could be anything from scheduling meetings to keeping track of important documents.
Tech Savvy? Let Us Know!: Since you'll be using bespoke software and Microsoft products, it’s important to showcase your computer skills. List any relevant software you’ve used and be ready to learn new systems – we’re here to support you!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at JO Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Receptionist at the Innovation Centre Medway. Familiarise yourself with the specific tasks mentioned in the job description, like managing meeting room bookings and using bespoke software. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your Customer Service Skills
Since this role is all about being friendly and customer-focused, prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or made someone's day better. This will show that you can handle the front desk with ease and professionalism.
✨Brush Up on Health and Safety Knowledge
As a Fire Warden and First Aider, it's crucial to be well-versed in health and safety protocols. Review basic first aid procedures and fire evacuation plans. Being able to discuss these confidently during the interview will highlight your preparedness for the role and your commitment to keeping everyone safe.
✨Practice Using Relevant Software
Since you'll be using bespoke software and Microsoft products, it’s a good idea to practice with these tools before the interview. If you have access to similar systems, get familiar with their functionalities. This will not only boost your confidence but also allow you to speak knowledgeably about your technical skills during the interview.