Claims Handler

Jo Holdsworth Recruitment are working on an exciting opportunity for our client based in LS28, looking for a Claims Handler to join their team on a full-time, permanent basis. Our client are a leading provider of building repair services, working with contractors across the UK.

This role would suit an organised individual with excellent customer service, verbal / written communication skills and ideally, a good understanding of property insurance claims.

Key Responsibilities

• Case management from first point of contact for new cases to conclusion and invoicing.
• Communicating proactively with customers and instructing clients over the telephone and in writing.
• Allocating contractors and providing oversight, quality standards and adherence to SLAs.
• Managing building repair, restoration and other suppliers, proactively guiding claims to settlement.
• Responding effectively to technical queries, issues and complaints.
• Production of management information.
• Reviewing and updating compliance requirements.
• Handling claims on a Delegated Authority basis from Insurers

Requirements

• Minimum 1 years’ experience of claims handling preferred.
• Good communicator, ideally experienced in dealing with insurers, policyholders, contractors and loss adjusters.
• Capable of working within a small team, bringing a positive can-do attitude, focus and disciple to the management of a busy workload.
• Computer literate.

Benefits

• 20 days annual leave plus bank holidays
• Company pension scheme – 9% contributions split equally between employer and employee.
• On-site parking.
• Progress with insurance related qualifications is supported and financially rewarded.