At a Glance
- Tasks: Assist clients and manage data while achieving targets in a supportive team.
- Company: Join a forward-thinking company in Leeds with a focus on employee wellbeing.
- Benefits: Enjoy 33 days holiday, hybrid working, and a competitive salary with health benefits.
- Other info: Be part of a market leader trusted by over 1 million customers.
- Why this job: Kickstart your career in a fun environment with excellent training and growth opportunities.
- Qualifications: No legal experience needed; just bring enthusiasm and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Jo Holdsworth Recruitment are delighted to be partnering with a successful and forward-thinking company in Leeds City Centre who are looking to welcome a Legal Assistant to their friendly and supportive team on a full-time, permanent basis. Whether you’re starting your career, returning to work after a break, or ready for a fresh new challenge, this is an excellent opportunity to join a company that truly values its people and supports career development.
What’s in it for you?
- Permanent, full-time role – Monday to Friday, 9:00am–5:30pm
- Hybrid working available – flexibility once training is complete
- Modern offices – close to excellent transport links
- Smart-casual dress code – every day, not just Fridays
- 33 days holiday (including bank holidays) – increasing with service, plus the option to buy additional holidays and an extra day off on your birthday!
- Competitive salary and benefits package including private health insurance, life assurance, matched pension scheme and salary sacrifice options.
- Career Development/ clear career progression opportunities
- In house training and development
- A fun and friendly working environment
- Regular social and charity events
- The ability to join a market leading company trusted by over 1 million customers
About the Company
With over 20 years of experience and a global reach, this organisation is a major player in the conveyancing and remortgage sector, helping to arrange around one in every four remortgages in the UK. They are recognised for their excellent customer service and innovative use of technology, and pride themselves on creating a positive and supportive working environment. You’ll be joining a friendly and hardworking team where colleagues support one another, and employee wellbeing is genuinely valued — making it an excellent place to build a long-term career.
About the Role – No Legal Experience Required!
This role is ideal for someone with strong attention to detail, good organisation skills, and an interest in working with data and customers. If you have experience in administration, customer service, or another office-based role, this could be your next step. Full training will be provided, including guidance on systems such as the Land Registry portal, so no legal experience is required.
Key Responsibilities
- Telephone liaison with the client, borrowers and other external parties
- Work towards the achievement of monthly completions targets whilst maintaining high quality standards
- Identify and take ownership of potential problems, reporting the problem to your Team Leader
- Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level
- Update of case manager computer systems
- Correctly interpret redemption statements and search results
- Setting up files for completion
What We’re Looking For
You don’t need a legal background — just bring your enthusiasm, attention to detail, and willingness to learn. Ideally, you will have:
- Good communication and customer service skills
- Strong data input and organisational skills
- The ability to work both independently and as part of a team
- Experience working to deadlines in a busy environment
- Previous administration, customer service, or office experience is helpful but not essential
Due to the high volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 5 days, please assume that your application has been unsuccessful on this occasion.
By applying to this advertisement, you consent to Jo Holdsworth Recruitment holding your details for a 30-day period and contacting you via any method listed on your application.
Customer Service Representative in Maidstone employer: Jo Holdsworth Recruitment Ltd.
Join a dynamic and supportive team in the heart of Leeds City Centre, where your career development is prioritised and employee wellbeing is genuinely valued. With a competitive salary, generous holiday allowance, and a fun work culture that includes regular social events, this company offers a fantastic environment for both new starters and those looking to advance their careers. Enjoy the flexibility of hybrid working and the opportunity to be part of a market leader in the conveyancing sector, trusted by over 1 million customers.
Contact Details:
Jo Holdsworth Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Maidstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jo Holdsworth Recruitment Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jo Holdsworth Recruitment Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jo Holdsworth Recruitment Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Jo Holdsworth Recruitment Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jo Holdsworth Recruitment Ltd.!
How to prepare for a job interview at Jo Holdsworth Recruitment Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
