At a Glance
- Tasks: Build strong client relationships and ensure they feel valued while identifying growth opportunities.
- Company: Join a market leader in tech with an award-winning compliance platform.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and 25+ days holiday.
- Other info: Access to on-site gym and wellness programmes for a balanced lifestyle.
- Why this job: Kickstart your career in a supportive environment with full training and real growth potential.
- Qualifications: Customer service experience is a plus; eagerness to learn is essential.
The predicted salary is between 30000 - 40000 £ per year.
Jo Holdsworth recruitment is delighted to be working with an Ilkley based client, looking for Customer Success Executives on a full-time, permanent basis. Our client is expanding their fast-growing team with an exciting opportunity in their Customer Success department. As a market leader in the tech world, they’ve developed a multi-award-winning anti-money laundering verification tool, trusted by professionals in the property, legal, accountancy, and financial sectors. Their platform is a one-stop-shop for compliance needs and continues to lead the way in innovation and service.
You’ll be surrounded by supportive colleagues, offered full training, and enjoy genuine opportunities for career progression, along with a great benefits package and ability to work hybrid!
- Building and maintaining strong relationships with clients, making sure they feel supported and valued.
- Identifying growth opportunities, such as recommending additional products or more suitable pricing plans.
- Running regular industry check-ins to help clients stay compliant with AML and other regulations.
- Planning for client retention and growth.
- Monitoring client usage and proactively addressing any issues to enhance the client experience.
- Handling admin tasks such as report generation and data uploads.
- Responding to a wide range of client queries—both technical and service-related.
- Showcasing new platform features and keeping clients up to date with regulatory changes.
Customer service or upselling experience is desirable. A strong interest in building a successful and rewarding career. Willingness to learn—full product and compliance training will be provided.
Benefits include:
- Quarterly bonus scheme (subject to targets being met)
- ~25 days holiday (rising to 30 with length of service)
- ~ Private medical insurance, including dental and optical cover
- ~ Company pension scheme
- ~ Life Assurance – 4x your annual salary
- ~ Enhanced maternity / paternity leave
- ~ Employee Assistance Programme
- ~ Cycle to work scheme
- ~ On-site gym access
By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application.
Customer Success Executive (Hybrid) in Leeds employer: Jo Holdsworth Recruitment Ltd.
Join a dynamic and innovative team as a Customer Success Executive in Ilkley, where you'll be part of a market-leading tech company renowned for its award-winning anti-money laundering verification tool. Enjoy a supportive work culture that prioritises employee growth with comprehensive training, a generous benefits package including private medical insurance and a quarterly bonus scheme, and the flexibility of hybrid working. This is an excellent opportunity to build meaningful client relationships while advancing your career in a thriving environment.
Contact Details:
Jo Holdsworth Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive (Hybrid) in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their anti-money laundering tool inside out will show your genuine interest and help you stand out.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in customer service and upselling can benefit their team. Confidence is key, so rehearse with a friend or in front of the mirror.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Executive (Hybrid) in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and upselling. We want to see how your skills align with the role of a Customer Success Executive, so don’t hold back!
Show Your Passion:Let us know why you’re excited about this opportunity! Share your interest in building a successful career in the tech world and how you can contribute to our innovative team. A little enthusiasm goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and potential.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Jo Holdsworth Recruitment Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their anti-money laundering verification tool and how it benefits clients in various sectors. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role focuses on building strong client relationships, be ready to share examples from your past experiences where you've successfully handled customer queries or upsold products. Highlighting your ability to enhance the client experience will set you apart.
✨Prepare for Technical Questions
Given the tech nature of the role, brush up on any relevant technical knowledge that might come up during the interview. Be prepared to discuss how you would address client issues or explain new platform features, as this demonstrates your readiness to engage with clients effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
