At a Glance
- Tasks: Deliver exceptional customer support and resolve queries for schools using innovative software.
- Company: Join a growing EdTech organisation with a supportive and collaborative culture.
- Benefits: £27,000 salary, hybrid working, 32 days leave, and career development opportunities.
- Other info: Enjoy a dog-friendly office and a focus on employee wellbeing.
- Why this job: Be the voice of customers and make a real impact on their experience.
- Qualifications: Experience in customer support and excellent communication skills required.
The predicted salary is between 27000 - 27000 £ per year.
Jo Holdsworth Recruitment is delighted to be working with an innovative and growing Ed Tech organisation to recruit a Customer Success Analyst.
This is an exciting opportunity to join a supportive and collaborative team where you'll play a key role in delivering exceptional customer service to schools using the company's software solutions.
If you enjoy solving problems, building strong customer relationships and working in a fast‑paced environment, this could be the perfect role for you.
The Role
As a Customer Success Analyst, you'll be the first point of contact for customers requiring advanced support, providing assistance via phone, email and webchat.
You'll investigate queries, resolve issues efficiently and work closely with internal teams to ensure customers receive an outstanding service.
You'll also contribute to improving the customer experience by identifying trends, sharing feedback and helping develop support resources.
Key Responsibilities
- Deliver exceptional customer support via telephone, email and webchat.
- Investigate and resolve customer queries within agreed service level agreements (SLAs).
- Escalate risks or complex issues to the appropriate internal teams.
- Maintain accurate customer records and case notes.
- Support colleagues within the wider support team during busy periods.
- Identify recurring customer issues and share insights to help improve products and services.
- Assist in creating FAQs, knowledge base articles and online guidance.
- Capture customer feedback and feature requests to support future product development.
- Consistently deliver a professional, positive customer experience.
About You
We're looking for someone who is naturally curious, enjoys investigating problems and is passionate about delivering excellent customer service.
- Previous experience in a customer support, customer success or helpdesk environment.
- Excellent communication skills, both written and verbal.
- Confidence managing conversations with a variety of stakeholders.
- Strong organisational skills with excellent attention to detail.
- A proactive, solutions‑focused approach to problem solving.
- The ability to prioritise workloads in a busy environment.
- A genuine desire to provide an outstanding customer experience.
A technical mindset or experience supporting software or technology‑based products would be advantageous, although full training will be provided.
What’s on Offer?
- £27,000 basic salary.
- Hybrid working – 2 days in the office, 3 days from home.
- 32 days annual leave plus bank holidays.
- Employee health and wellbeing programme.
- Career development and progression opportunities.
- Supportive and collaborative team culture.
- Dog‑friendly offices.
If you’re looking to join an innovative business where customer experience is at the heart of everything they do, we’d love to hear from you.
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Customer Success Analyst in Leeds employer: Jo Holdsworth Recruitment Ltd.
Join a dynamic and growing manufacturing company in Leeds as an HR Manager, where you will have the autonomy to shape the HR function and make a real impact. With a supportive work culture that values hands-on involvement and strategic thinking, you'll enjoy opportunities for professional growth and the potential to lead your own HR team in the future. The role offers competitive salary and the chance to work across multiple locations, ensuring a diverse and engaging work experience.
Contact Details:
Jo Holdsworth Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Analyst in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jo Holdsworth Recruitment Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jo Holdsworth Recruitment Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Analyst in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jo Holdsworth Recruitment Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Jo Holdsworth Recruitment Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jo Holdsworth Recruitment Ltd.!
How to prepare for a job interview at Jo Holdsworth Recruitment Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
