At a Glance
- Tasks: Deliver outstanding customer service and support sales processes for clients in the EMEA region.
- Company: Dynamic firm based in Bradford with a focus on customer satisfaction.
- Benefits: Competitive salary, remote work options, free parking, and travel opportunities.
- Other info: Flexible working arrangements with excellent career growth potential.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Proficient in Dutch and French, with strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
This is a permanent opportunity for an enthusiastic Customer Service Representative to join a busy firm based in Bradford. You will have your own portfolio of clients from the EMEA region, so proficient Dutch and French language skills (both written and spoken) are essential for this position. The client is happy to consider this role as remote, with travel to the Bradford office once a month and Belgium twice a year (fully expensed).
The role will focus on delivering outstanding customer service and high-quality sales support to customers. You will support the Customer Service Team Leader with day-to-day operations, ensuring orders, deliveries, and administrative processes run smoothly and efficiently.
Duties Include:
- Managing the complete order-to-shipment process
- Daily communication with customers and different departments within the business
- Monitoring and resolving delivery issues promptly
- Processing customer pricing approval requests and following up with relevant departments
- Setting up and maintaining accurate customer account records
- Assisting with invoicing and resolving related queries
- Managing stock and delivery schedules
- Following all internal procedures and audit requirements
Experience, skill set and/or qualifications required:
- Dutch and French language skills both written and spoken
- High level of written and verbal communication
- Strong working knowledge of Microsoft Office
- SAP knowledge and experience (highly desirable)
- Previous experience in a customer service or administrative environment (essential)
- Background in the automotive or related industry (advantageous)
- Strong attention to detail and organisational skills
Hours: 39 hours per week
Start Date: January 2026
Salary: £30,000 - £35,000 depending on experience (can be flexible for the right candidate)
Work Location: BD7 (can offer remote working for the right candidate with a commute to the office once a month)
Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals. If you have not heard back within 5 days, please assume that you have not been successful for the role you have applied for.
By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30-day period and contact you via any method of contact you have listed on your application.
Job Types: Full-time, Permanent
Benefits:
- Free parking
- On-site parking
- Work from home
Customer Service Representative in Bradford employer: Jo Holdsworth Recruitment Ltd.
Join a dynamic and growing manufacturing company in Leeds as an HR Manager, where you will have the autonomy to shape the HR function and make a real impact. With a supportive work culture that values hands-on involvement and strategic thinking, you'll enjoy opportunities for professional growth and the potential to lead your own HR team in the future. The role offers competitive salary and the chance to work across multiple locations, ensuring a diverse and engaging work experience.
Contact Details:
Jo Holdsworth Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Jo Holdsworth Recruitment Ltd.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Jo Holdsworth Recruitment Ltd. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Jo Holdsworth Recruitment Ltd.:Your cover letter is your chance to shine! Tell us why you want to work at Jo Holdsworth Recruitment Ltd. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Jo Holdsworth Recruitment Ltd.!
How to prepare for a job interview at Jo Holdsworth Recruitment Ltd.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
