At a Glance
- Tasks: Assist clients and manage data while ensuring high-quality service standards.
- Company: Join a forward-thinking company in Leeds with a supportive team culture.
- Benefits: Enjoy 33 days holiday, hybrid working, and a competitive salary package.
- Other info: Full training provided, plus regular social events to connect with colleagues.
- Why this job: Kickstart your career in a fun environment with excellent growth opportunities.
- Qualifications: No legal experience needed; just bring enthusiasm and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
Jo Holdsworth Recruitment are delighted to be partnering with a successful and forward-thinking company in Leeds City Centre who are looking to welcome a Legal Assistant to their friendly and supportive team on a full-time, permanent basis. Whether you’re starting your career, returning to work after a break, or ready for a fresh new challenge, this is an excellent opportunity to join a company that truly values its people and supports career development.
What’s in it for you?
- Permanent, full-time role – Monday to Friday, 9:00am–5:30pm
- Hybrid working available – flexibility once training is complete
- Modern offices – close to excellent transport links
- Smart-casual dress code – every day, not just Fridays
- 33 days holiday (including bank holidays) – increasing with service, plus the option to buy additional holidays and an extra day off on your birthday!
- Competitive salary and benefits package including private health insurance, life assurance, matched pension scheme and salary sacrifice options.
- Career Development/ clear career progression opportunities
- In house training and development
- A fun and friendly working environment
- Regular social and charity events
- The ability to join a market leading company trusted by over 1 million customers
About the Company
With over 20 years of experience and a global reach, this organisation is a major player in the conveyancing and remortgage sector, helping to arrange around one in every four remortgages in the UK. They are recognised for their excellent customer service and innovative use of technology, and pride themselves on creating a positive and supportive working environment. You’ll be joining a friendly and hardworking team where colleagues support one another, and employee wellbeing is genuinely valued — making it an excellent place to build a long-term career.
About the Role – No Legal Experience Required!
This role is ideal for someone with strong attention to detail, good organisation skills, and an interest in working with data and customers. If you have experience in administration, customer service, or another office-based role, this could be your next step. Full training will be provided, including guidance on systems such as the Land Registry portal, so no legal experience is required.
Key Responsibilities
- Telephone liaison with the client, borrowers and other external parties
- Work towards the achievement of monthly completions targets whilst maintaining high quality standards
- Identify and take ownership of potential problems, reporting the problem to your Team Leader
- Ensure that all inbound and outbound correspondence, telephone calls, faxes and emails are actioned to agreed service standards and to a highly professional level
- Update of case manager computer systems
- Correctly interpret redemption statements and search results
- Setting up files for completion
What We’re Looking For
You don’t need a legal background — just bring your enthusiasm, attention to detail, and willingness to learn. Ideally, you will have:
- Good communication and customer service skills
- Strong data input and organisational skills
- The ability to work both independently and as part of a team
- Experience working to deadlines in a busy environment
- Previous administration, customer service, or office experience is helpful but not essential
Due to the high volume of applications we receive, unfortunately we are unable to provide individual feedback. If you have not heard from us within 5 days, please assume that your application has been unsuccessful on this occasion.
By applying to this advertisement, you consent to Jo Holdsworth Recruitment holding your details for a 30-day period and contacting you via any method listed on your application.
Customer Service Representative in Aberdeen employer: Jo Holdsworth Recruitment Ltd.
Join a dynamic and supportive team in the heart of Leeds City Centre, where your career development is prioritised and employee wellbeing is genuinely valued. With a competitive salary, generous holiday allowance, and a fun work culture that includes regular social events, this company offers a fantastic environment for both new starters and those looking to advance their careers. Enjoy the flexibility of hybrid working and the opportunity to be part of a market leader trusted by over 1 million customers.
Contact Details:
Jo Holdsworth Recruitment Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Aberdeen
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. This will boost your confidence and help you articulate your thoughts clearly when it’s your turn to shine.
✨Tip Number 3
Dress smart-casual for your interview. It shows you respect the company culture while still being yourself. Plus, looking good can give you that extra boost of confidence!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a nice touch that keeps you on their radar and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative in Aberdeen
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant skills and experiences that match what we’re looking for, like attention to detail and customer service experience.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the opportunity! In your application, let us know why you want to join our team and how you can contribute to our friendly and supportive environment.
Keep It Professional:While we appreciate a casual vibe, your written application should still be professional. Use clear language, check for typos, and make sure everything is well-organised. First impressions count!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting role!
How to prepare for a job interview at Jo Holdsworth Recruitment Ltd.
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them stand out in the conveyancing and remortgage sector. This will not only help you answer questions more effectively but also show your genuine interest in joining their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle client interactions professionally.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service and administration. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you had to meet a tight deadline?' This will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team culture, training opportunities, or career progression within the company. This shows that you're not just interested in the job, but also in growing with the company.
