At a Glance
- Tasks: Welcome clients, manage appointments, and provide exceptional service.
- Company: Join JNP Legal, a leading law firm in South Wales.
- Benefits: Competitive salary, private healthcare, full training, and career progression.
- Other info: Be part of a supportive team in a dynamic environment.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service or client-facing roles is a plus.
The predicted salary is between 22050 - 26950 £ per year.
Do You Love Working With People?
We're looking for enthusiastic, professional and personable individuals to join our Client Services Team at JNP Legal.
If you've worked in reception, hospitality, customer service, retail, sales, estate agency, banking, recruitment, contact centres or any client-facing role, and genuinely enjoy helping people, we'd love to hear from you.
This is a role for people who take pride in delivering exceptional service, enjoy speaking with clients face-to-face and over the phone, and understand that every interaction can make a lasting impression.
The role is based around providing an outstanding first impression to clients whilst ensuring enquiries are handled efficiently and professionally.
Why Join JNP Legal?
At JNP Legal, we believe skills can be taught, but attitude is everything.
We're looking for people who
- Genuinely care about delivering excellent service.
- Enjoy helping and supporting others.
- Take pride in getting things right.
- Follow processes and procedures consistently.
- Want to develop and grow within a successful and expanding business.
In return, we offer
- Fully funded private medical healthcare.
- Full training and ongoing support.
- Career progression opportunities.
- Modern technology and systems.
- A supportive and collaborative team environment.
- The opportunity to join one of South Wales' leading law firms.
- What You'll Be Doing
As part of our Client Services Team, you'll be the first point of contact for many of our clients and professional contacts.
Your responsibilities will include
- Welcoming clients and visitors into our offices.
- Answering incoming telephone calls professionally and confidently.
- Responding to client enquiries and directing them to the appropriate department.
- Managing appointments and administrative tasks.
- Supporting our legal teams with general administration and document production.
- Recording enquiries accurately and ensuring all follow-up actions are completed.
- Providing a first-class client experience from beginning to end.
- Working closely with colleagues to ensure exceptional service standards are maintained.
What We're Looking For
You will be
- Friendly, approachable and professional.
- Comfortable interacting with people from all walks of life.
- Confident communicating both face-to-face and over the phone.
- Organised with good attention to detail.
- Reliable and able to follow processes consistently.
- Comfortable using computers and Microsoft Office.
- A team player who enjoys working in a busy environment.
- More Than Just a Reception Role
This is not simply answering phones and greeting visitors.
Our Client Services Team plays a critical role in helping people who are often contacting us during some of the most important and challenging moments of their lives.
We need individuals who are compassionate, professional and committed to delivering an exceptional experience every time.
If you're someone who enjoys helping people, takes pride in your work and wants to be part of a successful, growing and ambitious organisation, we'd love to hear from you.
Join JNP Legal and become part of a team where client service really matters.
#J-18808-Ljbffr
Client Services & Front of House Advisor x 2 employer: JNP Legal
At JNP Legal, we pride ourselves on being one of South Wales' leading law firms, offering a supportive and dynamic work environment for Criminal Defence Solicitors. With a strong commitment to employee wellbeing, competitive salaries, and clear career development pathways, we empower our team members to thrive through structured training and mentoring. Join us in Merthyr Tydfil to work on diverse cases while enjoying excellent benefits, including fully funded private medical healthcare, as you build a rewarding career in criminal law.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services & Front of House Advisor x 2
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JNP Legal. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JNP Legal before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services & Front of House Advisor x 2
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JNP Legal:Your cover letter is your chance to shine! Tell us why you want to work at JNP Legal specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JNP Legal!
How to prepare for a job interview at JNP Legal
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
