At a Glance
- Tasks: Manage and optimise the Raiser’s Edge CRM system while ensuring data accuracy.
- Company: Join JNF UK, a charity dedicated to supporting Israel through fundraising and community engagement.
- Benefits: Enjoy flexible working hours, early finishes on Fridays, and generous holiday allowances.
- Other info: Office-based role with occasional evening or weekend events; DBS check required.
- Why this job: Be part of a mission-driven team that values data integrity and supports impactful fundraising efforts.
- Qualifications: Experience with Raiser’s Edge or similar CRM systems, strong analytical skills, and project management abilities.
The predicted salary is between 36000 - 60000 £ per year.
Based at the JNF UK head office in North West London, the Raiser's Edge Database Manager plays a pivotal role at an exciting time for the charity. We have ambitious plans for growth, and the way we understand, engage and steward our supporters sits at the heart of them. Raiser's Edge NXT is the engine behind that ambition, and the Database Manager is the person who keeps it running well and helps it reach its full potential.
As Database Manager you will hold overall responsibility for the management, integrity and ongoing development of our Raiser's Edge NXT CRM. It is a hands‑on role that calls for strong technical expertise and close attention to detail, alongside the ability to turn data into insight that shapes fundraising across the organisation.
You will safeguard the accuracy and security of the database, lead improvements to processes and workflows, and support fundraising and marketing through effective segmentation and reporting, while maintaining full compliance with GDPR and Gift Aid requirements. Working closely with senior leadership, consultants and system providers, you will bring together the people, data and systems that allow us to grow with confidence.
Key Responsibilities
Database Management & Integrity
- Oversee the daily operation, maintenance, and security of Raiser’s Edge / NXT
- Conduct regular audits and quality control checks to eliminate inconsistencies
- Lead data standardisation efforts for campaign assignments, constituent records, and financial reconciliation
- Implement de‑duplication protocols and improve data entry processes.
- Lead a structured CRM improvement project in collaboration with consultants
- Develop a roadmap for database enhancements aligned with organisational goals
- Liaise with internal teams, external consultants, and Blackbaud support to implement system improvements
- Monitor and track progress against objectives, reporting to senior management.
User Support and Training
- Provide training and guidance to staff on Raiser’s Edge / NXT usage
- Monitor user practices and perform audits to ensure consistency and accuracy.
Process Documentation
- Develop and maintain comprehensive documentation for all CRM-related activities
- Ensure data entry, reporting, and appeal procedures are clearly outlined and up to date.
- Provide data segmentation for appeals and email campaigns
- Clean extracted data and identify inconsistencies such as unlinked records and duplicates
- Collaborate with fundraising and marketing teams to support campaign execution.
CRM Automation & Integration
- Improve workflow automation to reduce manual financial entry
- Manage integrations with external platforms (email marketing, finance, donations)
- Coordinate upgrades with minimal disruption to operations.
Reporting, Analysis & Strategic Insights
- Generate data reports and analytics to support leadership and campaign decisions
- Provide insights into donor trends and fundraising effectiveness
- Ensure compliance with all reporting standards.
Compliance & Data Protection
- Ensure GDPR, HMRC Gift Aid, and PECR compliance in all data practices
- Work closely with JNF’s Data Protection Officer to enforce consent and data tracking best practices
- Resolve invalid Gift Aid records to maximise income and ensure compliance.
Relationship Management
- Liaise directly with donors and supporters to update records, respond to data‑related queries, and maintain accurate engagement histories
- Act as the primary point of contact with Blackbaud and other CRM vendors
- Align CRM strategy with organisational priorities in coordination with senior leadership.
Qualifications & Skills
- Demonstrable experience managing Raiser’s Edge / NXT or similar CRM systems, database restructuring/optimisation, automation, and process improvement
- Proficiency in data management, donor segmentation, confidence in working with large datasets
- Experience in supporting charities and fundraising teams in a data role
- Strong analytical and problem‑solving skills, with the ability to extract actionable insights
- Experience of writing process guides or other user documentation
- Expertise in GDPR, HMRC Gift Aid, and nonprofit fundraising compliance
- Proficiency in Microsoft 365 applications
- Strong communication and training abilities
- Project management skills and the ability to multitask.
Other Information
- Office-based (North West London - NW4) Monday to Thursday, 09:00 – 17:30; Fridays finish early (13:00, 14:30 or 16:00 depending on the season)
- 20 days holiday + 8 bank holidays + main Jewish festivals when the office is closed
- Subject to a Basic Disclosure Application (DBS)
- The role may involve assisting at occasional evening or weekend events
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Raiser's Edge Database Manager employer: JNF UK
JNF UK is an exceptional employer, offering a supportive and collaborative work environment where you can thrive as an Estate & Probate Solicitor. With a focus on professional development and a commitment to community impact, you'll have the opportunity to deepen your expertise in estate law while working alongside dedicated colleagues. The office-based role ensures a balanced work-life dynamic, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Raiser's Edge Database Manager
✨Tip Number 1
Familiarise yourself with Raiser’s Edge / NXT before applying. Understanding the system's functionalities and common issues can give you an edge during interviews, as you'll be able to discuss specific features and improvements you would implement.
✨Tip Number 2
Network with professionals in the fundraising and CRM sectors. Attend relevant events or join online forums where you can connect with others who use Raiser’s Edge. This can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with data management and compliance, particularly GDPR and HMRC Gift Aid. Be ready to share examples of how you've ensured data integrity and supported fundraising efforts in previous roles.
✨Tip Number 4
Showcase your project management skills by preparing a brief outline of a CRM improvement project you've led or contributed to. Highlight your ability to collaborate with teams and manage timelines effectively, as this is crucial for the role.
We think you need these skills to ace Raiser's Edge Database Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Raiser’s Edge or similar CRM systems. Emphasise your skills in data management, donor segmentation, and any relevant project management experience.
Craft a Compelling Cover Letter:In your cover letter, explain why you are passionate about database management and how your skills align with the responsibilities outlined in the job description. Mention specific examples of past successes in similar roles.
Showcase Relevant Skills:Clearly list your proficiency in data management, compliance with GDPR, and experience in training staff on CRM systems. Use bullet points for clarity and to make it easy for the hiring team to see your qualifications.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Database Manager role.
How to prepare for a job interview at JNF UK
✨Know Your CRM Inside Out
Make sure you have a solid understanding of Raiser’s Edge / NXT. Familiarise yourself with its features, functionalities, and common issues. Being able to discuss specific examples of how you've used the system effectively will impress your interviewers.
✨Demonstrate Data Integrity Skills
Prepare to talk about your experience with data management and integrity. Highlight any past projects where you conducted audits or implemented de-duplication protocols. Showing that you can maintain high data quality is crucial for this role.
✨Showcase Your Training Abilities
Since part of the role involves training staff, be ready to share examples of how you've successfully trained others in the past. Discuss your approach to making complex information accessible and engaging for users.
✨Understand Compliance Requirements
Brush up on GDPR, HMRC Gift Aid, and PECR compliance. Be prepared to discuss how you’ve ensured compliance in previous roles and how you would approach these responsibilities in the new position.
