Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and enhance Microsoft 365 with automation and AI to improve efficiency.
- Company: Join a forward-thinking organisation focused on digital transformation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Make a real impact by streamlining processes and driving innovation in IT.
- Qualifications: Experience with Microsoft Purview, automation tools, and advanced IT support.
The predicted salary is between 40000 - 50000 £ per year.
Automation, AI and Microsoft 365
- Support and enhance JNCC’s Microsoft 365 environment with a strong focus on automation, efficiency and secure service delivery.
- Identify, design, build and support Copilot and AI driven automation using Microsoft 365 to improve internal processes and reduce manual effort.
- Work with business areas to understand operational needs and translate them into practical, automated solutions.
- Support and develop data governance, classification, retention and information protection using Microsoft Purview, ensuring automated solutions remain compliant by working closely with Data Protection and Information Management specialists.
On Premises Infrastructure and Core Services
- Provide senior second and third line support for on premises infrastructure, including servers, storage, virtualised platforms and core backup and recovery services.
- Manage identity and access services, including Active Directory, group policies, user access controls and related identity services.
- Maintain and support core network services, including DNS, DHCP, VPNs and firewall infrastructure.
Operational Support and Continuous Improvement
- Act as an escalation point for complex incidents, ensuring issues are resolved effectively and root causes are identified.
- Document solutions and technical changes, share knowledge with colleagues, and contribute to improving operational maturity.
- Undertake technical research and maintain up to date knowledge of Microsoft 365, automation and security to support JNCC’s digital strategy and future ways of working.
- Act as a trusted IT partner to business areas, building strong relationships to understand priorities, challenge requirements where needed, and shape technology solutions that support organisational objectives.
Technical Experience (Responsibilities)
- Experience working with Microsoft Purview or similar data governance and compliance tools.
- Experience designing or supporting automation using Copilot, AI agents, Power Platform or low code tools.
- Proven experience working as a Senior or advanced second/third line IT Support Analyst.
- Strong experience supporting Microsoft 365 in a production environment.
- Demonstrable experience translating business requirements into practical technical solutions.
- Strong problem‑solving skills with the ability to work independently and collaboratively.
- Experience supporting and maintaining on premises infrastructure, including Windows Server and Active Directory.
Behaviours
- Changing and Improving
- Communicating and Influencing
- Working Together
- Delivering at Pace
Senior Support Analyst in Peterborough employer: JNCC Support Co
Contact Detail:
JNCC Support Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Analyst in Peterborough
✨Tip Number 1
Network like a pro! Reach out to current employees at JNCC or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Microsoft 365 knowledge and automation tools. We want to show that we’re not just familiar but passionate about these technologies!
✨Tip Number 3
Practice common interview questions, especially those around problem-solving and technical scenarios. We need to demonstrate our ability to tackle complex issues effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that we’re serious about joining the team.
We think you need these skills to ace Senior Support Analyst in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience with Microsoft 365, automation, and any relevant tools like Copilot or Power Platform. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can think on their feet and come up with practical solutions, so don’t hold back on sharing your success stories!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that gets straight to the point—just like we do in our work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JNCC Support Co
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, automation tools like Copilot, and data governance with Microsoft Purview. Be ready to discuss specific examples of how you've used these technologies in past roles, as this will show your practical experience and understanding.
✨Showcase Problem-Solving Skills
Prepare to share instances where you've tackled complex IT issues, especially in second or third line support. Highlight your approach to identifying root causes and how you documented solutions, as this demonstrates your analytical skills and commitment to continuous improvement.
✨Understand the Business Needs
Familiarise yourself with the operational needs of the organisation. Think about how you can translate those needs into automated solutions. During the interview, ask insightful questions that show you're keen to understand their priorities and how technology can support their objectives.
✨Build Relationships
Emphasise your ability to work collaboratively with different teams. Share examples of how you've built strong relationships in previous roles, as this is crucial for acting as a trusted IT partner. Show that you can communicate effectively and influence stakeholders to achieve common goals.