Senior HR Operations and Recruitment Manager 2026058 in Peterborough

Senior HR Operations and Recruitment Manager 2026058

The Senior HR Operations and Recruitment Manager is responsible for leading the delivery of JNCC's recruitment and operational HR services, ensuring that managers and employees receive a high-quality, efficient and customer-focused service.

Reporting to the Head of HR, the postholder will provide leadership and management across recruitment, HR administration and operational HR processes, driving continuous improvement and ensuring compliance with employment legislation, Civil Service requirements and organisations policies.

The role will manage both the recruitment and HR operations teams and will work closely with HR Business Partners and senior leaders to ensure that operational delivery supports the organisation's strategic workforce objectives.

Post Duties

• Lead, manage and develop the Recruitment and HR Operations teams.
• Foster a culture of continuous improvement, collaboration and excellent customer service.
• Ensure workloads and resources are managed effectively across the operational HR function.
• Coach and support team members to maximise performance and professional development.
• Lead JNCC's end-to-end recruitment service, ensuring recruitment processes are efficient, inclusive and compliant with Civil Service Recruitment Principles.
• Oversee the effective operation and development of the Applicant Tracking System.
• Provide expert advice to managers on attraction strategies, assessment design, job descriptions and person specifications.
• Drive improvements to candidate and hiring manager experience.
• Monitor recruitment performance metrics and identify opportunities for improvement.
• Oversee the delivery of accurate, timely and customer-focused operational HR services across the employee lifecycle, including contractual changes, payroll inputs, family-related leave, onboarding, offboarding and employee records.
• Ensure operational processes are accurate, efficient and compliant with relevant legislation and policy and are clearly documented with consistently applied controls.
• Oversee the administration of pension and employee benefit arrangements, ensuring employees receive accurate information and are enrolled in relevant schemes in accordance with organisational requirements.
• Lead continuous improvement across HR operations and recruitment, identifying and implementing opportunities to simplify processes, improve customer experience and make effective use of technology, automation and best practice.
• Use HR data, management information and service level agreements to monitor service delivery, identify opportunities for improvement and support informed decision-making.
• Work collaboratively with colleagues in Finance and Digital and Data Solutions to maximise the effectiveness of the ERP system and support continuous improvement in HR data, reporting and user experience.
• Build effective relationships with managers and stakeholders across the organisation.
• Work collaboratively with HR Business Partners to ensure seamless support to leaders and employees.
• Act as an escalation point for complex recruitment and operational HR issues.
• Lead relationships with external providers and partners supporting HR services, ensuring effective contract management, service quality and value for money.
• Ensure recruitment and operational HR activities comply with employment legislation, Civil Service requirements, GDPR and organisational policy.
• Support audit and assurance activities.
• Maintain accurate records and reporting.

Company Details

Company: JNCC Support Co Salary: from £41,525 a year, pro rata Hours: Full-time Location: Peterborough, PE2 8YY Working pattern: Hybrid - 4 days remote Job type: Permanent Posting date: 3 Nov 2026 Closing date: 17 Nov 2026

Summary

The Senior HR Operations and Recruitment Manager is responsible for leading the delivery of JNCC's recruitment and operational HR services, ensuring that managers and employees receive a high-quality, efficient and customer-focused service.

Reporting to the Head of HR, the postholder will provide leadership and management across recruitment, HR administration and operational HR processes, driving continuous improvement and ensuring compliance with employment legislation, Civil Service requirements and organisational policies.

The role will manage both the recruitment and HR operations teams and will work closely with HR Business Partners and senior leaders to ensure that operational delivery supports the organisation's strategic workforce objectives.

Essential Requirements

• Post Duties: Leadership and Management
  • Lead, manage and develop the Recruitment and HR Operations teams.
  • Foster a culture of continuous improvement, collaboration and excellent customer service.
  • Ensure workloads and resources are managed effectively across the operational HR function.
  • Coach and support team members to maximise performance and professional development.
• Recruitment
  • Lead JNCC's end-to-end recruitment service, ensuring recruitment processes are efficient, inclusive and compliant with Civil Service Recruitment Principles.
  • Oversee the effective operation and development of the Applicant Tracking System.
  • Provide expert advice to managers on attraction strategies, assessment design, job descriptions and person specifications.
  • Drive improvements to candidate and hiring manager experience.
  • Monitor recruitment performance metrics and identify opportunities for improvement.
• HR Operations
  • Oversee the delivery of accurate, timely and customer-focused operational HR services across the employee lifecycle, including contractual changes, payroll inputs, family-related leave, onboarding, offboarding and employee records.
  • Ensure operational processes are accurate, efficient and compliant with relevant legislation and policy and are clearly documented with consistently applied controls.
  • Oversee the administration of pension and employee benefit arrangements, ensuring employees receive accurate information and are enrolled in relevant schemes in accordance with organisational requirements.
• Continuous Improvement
  • Lead continuous improvement across HR operations and recruitment, identifying and implementing opportunities to simplify processes, improve customer experience and make effective use of technology, automation and best practice.
  • Use HR data, management information and service level agreements to monitor service delivery, identify opportunities for improvement and support informed decision-making.
  • Work collaboratively with colleagues in Finance and Digital and Data Solutions to maximise the effectiveness of the ERP system and support continuous improvement in HR data, reporting and user experience.
• Stakeholder Management
  • Build effective relationships with managers and stakeholders across the organisation.
  • Work collaboratively with HR Business Partners to ensure seamless support to leaders and employees.
  • Act as an escalation point for complex recruitment and operational HR issues.
  • Lead relationships with external providers and partners supporting HR services, ensuring effective contract management, service quality and value for money.
• Governance and Compliance
  • Ensure recruitment and operational HR activities comply with employment legislation, Civil Service requirements, GDPR and organisational policy.
  • Support audit and assurance activities.
  • Maintain accurate records and reporting.

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