Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and mentor a team of Desktop Support Engineers while ensuring top-notch IT support.
- Company: Join a growing international organisation focused on innovation and team development.
- Benefits: Enjoy a hybrid work model with 2-3 days in vibrant central London and competitive salary.
- Why this job: Be part of a dynamic team that values continuous improvement and offers opportunities for growth.
- Qualifications: 2+ years leading teams, 5+ years in desktop support, strong Windows skills, Azure experience preferred.
- Other info: Final point of escalation for the team, with a focus on quality and vendor management.
The predicted salary is between 51000 - 73000 £ per year.
We are currently working with a growing international organisation that is actively recruiting for a talented Lead Desktop Support Engineer with a proven track record of leading, mentoring, motivating and improving a team of Desktop engineers. The role will involve managing a number of engineers both locally and across various remote client sites while driving continuous improvement. This is a hybrid role with 2-3 days per week on-site in central London.
Responsibilities:
- Lead a small team of Desktop Support Engineers
- Help develop and improve the team and services provided
- Monitoring and reporting of team KPIs
- Help deliver quality IT Support services across client sites including to VIPs
- Help support and maintain End User computing devices: Desktop, Mobile, Laptop and peripherals
- Manage and oversee relevant application compliance and licensing agreements
- Make researched recommendations on new tools and technologies to be used
- Act as final point of escalation for the team
- Work closely with Vendors and ensure the business is getting value and quality
- Manage and Oversee Inventory Management and assets
- Ensure relevant documentation is in place
Key Skills and Experience:
- 2+ years' experience leading Desktop Support teams
- Proven track record of improving and motivating teams of engineers
- 5+ years' experience in hands-on desktop support roles
- Strong Windows technologies support capabilities
- Experience supporting Mac is a bonus to have
- Experience with Microsoft Azure
- Experience with Active Directory and Exchange
- Strong skills with Incident Management
Lead Desktop Support Engineer - London - £60-70,000 per annum employer: JNC Recruitment Ltd
Contact Detail:
JNC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Desktop Support Engineer - London - £60-70,000 per annum
✨Tip Number 1
Network with professionals in the IT support field, especially those who have experience in leading teams. Attend industry meetups or online forums to connect with potential colleagues and learn about their experiences.
✨Tip Number 2
Showcase your leadership skills by discussing any mentoring or team improvement initiatives you've led in previous roles. Be prepared to share specific examples during interviews that highlight your ability to motivate and develop a team.
✨Tip Number 3
Familiarise yourself with the latest tools and technologies relevant to desktop support, particularly those mentioned in the job description like Microsoft Azure and Active Directory. Being knowledgeable about these can set you apart from other candidates.
✨Tip Number 4
Prepare for the interview by thinking about how you would handle specific scenarios related to team management and incident resolution. This will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Lead Desktop Support Engineer - London - £60-70,000 per annum
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading and mentoring Desktop Support teams. Include specific examples of how you've improved team performance and the services provided.
Craft a Compelling Cover Letter: In your cover letter, emphasise your leadership skills and your ability to drive continuous improvement. Mention your experience with Windows technologies and any relevant tools or technologies you recommend.
Highlight Relevant Experience: When detailing your work history, focus on your hands-on desktop support roles and any experience with Microsoft Azure, Active Directory, and Exchange. This will show that you have the technical skills required for the position.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and problem-solving abilities. These are crucial for managing a team and ensuring quality IT support services across client sites.
How to prepare for a job interview at JNC Recruitment Ltd
✨Showcase Your Leadership Skills
As a Lead Desktop Support Engineer, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led and motivated teams in the past, focusing on specific outcomes and improvements you achieved.
✨Highlight Technical Expertise
Make sure to discuss your hands-on experience with desktop support, particularly with Windows technologies and any experience with Mac systems. Be ready to answer technical questions that showcase your problem-solving skills and familiarity with tools like Microsoft Azure and Active Directory.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world challenges. Think about situations where you had to manage team KPIs or resolve escalated issues, and be prepared to explain your thought process and actions taken.
✨Research the Company Culture
Understanding the company's culture is key to fitting in. Research their values and recent projects, and be ready to discuss how your approach to team management aligns with their goals. This shows your genuine interest in the role and the organisation.
