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- Tasks: Administer ServiceDesk Plus, improve service management, and resolve related tickets.
- Company: Join a dynamic professional services company focused on enhancing IT service management.
- Benefits: Competitive pay of £525-575pd and the chance to work with global stakeholders.
- Why this job: Make a real impact by optimising ITSM practices in a collaborative environment.
- Qualifications: Extensive ITSM experience, preferably with ServiceDesk Plus, and strong communication skills.
- Other info: This is a 3-month contract role based in London, inside IR35.
The predicted salary is between 42000 - 60000 £ per year.
We are currently working with a professional services company that is actively recruiting for an ITSM Specialist to join them on an initial 3-month contract. The role will be ultimately responsible for the global administration of the ServiceDesk Plus application, working closely with numerous senior stakeholders to improve Service Management practices.
Role purpose and responsibilities:
- Carrying out all technical administration on ServiceDesk Plus
- Reviewing the current ServiceDesk Plus configuration, identifying and addressing potential inefficiencies and areas to improve
- Evaluating existing ITSM policies and procedures and identifying business needs against them, reviewing and amending as necessary
- Managing and resolving ServiceDesk Plus-related tickets
- Ensuring ServiceDesk Plus is being used to its potential, introducing templates, workflows and automation
Key skills and experience required:
- Extensive ITSM administration experience, preferably with ServiceDesk Plus, however ServiceNow, Halo, Freshservice etc.
- Experience working with purchase-to-pay processes eg purchase order, invoice creation
- Excellent communication skills, confident engaging with users across the world
- The ability to work with and influence senior stakeholders
- Understanding of ERP systems (preferable)
ITSM Specialist - ServiceDesk Plus - London - £525-575pd (inside IR35) employer: JNC Recruitment Ltd
Contact Detail:
JNC Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Specialist - ServiceDesk Plus - London - £525-575pd (inside IR35)
✨Tip Number 1
Familiarise yourself with ServiceDesk Plus and its features. Since the role requires extensive ITSM administration experience, being well-versed in the application will help you stand out during discussions with potential employers.
✨Tip Number 2
Brush up on your communication skills. This role involves engaging with users globally and influencing senior stakeholders, so showcasing your ability to communicate effectively can make a significant difference.
✨Tip Number 3
Prepare examples of how you've improved service management practices in previous roles. Being able to discuss specific instances where you've identified inefficiencies and implemented solutions will demonstrate your value to the team.
✨Tip Number 4
Network with professionals in the ITSM field. Connecting with others who have experience in ServiceDesk Plus or similar applications can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace ITSM Specialist - ServiceDesk Plus - London - £525-575pd (inside IR35)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive ITSM administration experience, particularly with ServiceDesk Plus. Include specific examples of how you've improved service management practices in previous roles.
Craft a Strong Cover Letter: In your cover letter, emphasise your ability to engage with senior stakeholders and your experience in managing ServiceDesk Plus-related tickets. Mention any relevant experience with purchase-to-pay processes and ERP systems.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, consider including a brief example in your application that demonstrates your ability to effectively communicate with users across different regions.
Highlight Problem-Solving Abilities: Discuss your experience in reviewing and amending ITSM policies and procedures. Provide examples of how you've identified inefficiencies and implemented solutions to improve service delivery.
How to prepare for a job interview at JNC Recruitment Ltd
✨Know Your ITSM Tools
Make sure you have a solid understanding of ServiceDesk Plus and its functionalities. Be prepared to discuss your experience with similar tools like ServiceNow or Freshservice, as this will show your versatility and depth of knowledge.
✨Demonstrate Stakeholder Engagement
Since the role involves working closely with senior stakeholders, think of examples where you've successfully influenced or collaborated with them in the past. Highlight your communication skills and how you've navigated complex relationships.
✨Showcase Problem-Solving Skills
Be ready to discuss specific instances where you've identified inefficiencies in ITSM processes and how you addressed them. This will demonstrate your proactive approach and ability to improve service management practices.
✨Understand Business Needs
Familiarise yourself with common business needs related to ITSM policies and procedures. Be prepared to discuss how you would evaluate and amend these policies to better align with organisational goals.
