At a Glance
- Tasks: Lead the Service Desk team to deliver top-notch customer service and drive continuous improvement.
- Company: Join a well-known organisation in central London with a vibrant culture.
- Benefits: Competitive salary of £53,000, hybrid work model, and opportunities for professional growth.
- Other info: Dynamic role with a focus on leadership and innovation in a mixed OS environment.
- Why this job: Make a real impact by enhancing service delivery and building strong stakeholder relationships.
- Qualifications: Experience in managing a Service Desk and strong IT support background required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently working with a well-known organisation in central London that is actively recruiting for a Service Desk Manager to join them on a permanent basis. This is a vital role that will drive maturity and a cultural shift, working closely with key stakeholders across the organisation. The role will be responsible for ensuring the Service Desk function provides excellent customer service across the userbase in a mixed Windows and Mac OS environment. This is a hybrid role with four days per week on-site.
Responsibilities:
- Providing strong leadership to the Service Desk function, ensuring high standards and best practices are followed
- Ownership of Incidents, Problems and Service Requests
- Ensure problem management and preventative actions activities take place in order to reduce recurring tickets
- Carrying out regular reports detailing Service Desk performance
- Owning all service desk tooling and asset management
- Acting as the face of the Service Desk to the wider organisation during major incidents
- Driving a culture of continuous improvement
- Managing resource allocation across the Service Desk
- Ensuring the team has the skills and capacity to deliver excellent service across the organisation
- Building and managing stakeholder relationships, both internal and external
Key skills required:
- Experience managing a Service Desk or IT support function
- IT support background with experience supporting users in Windows OS, Active Directory, hardware, security and networking
- Excellent communication skills, with the ability to effectively influence team members and senior stakeholders
- The ability to explain complex IT problems to non-technical users
- Strong prioritisation, resource allocation and organisational skills
Service Desk Manager London - £53,000 employer: JNC Recruitment Limited
JNC Recruitment Limited is an excellent employer that fosters a collaborative and innovative work culture, particularly for those passionate about AI development. Located in Guildford, the company offers hybrid working conditions, competitive salaries, and ample opportunities for employee growth, making it an ideal place for professionals looking to make a meaningful impact in the tech industry.
