At a Glance
- Tasks: Provide top-notch IT support and resolve issues for users in a dynamic environment.
- Company: Professional services organisation in Hull with a focus on customer service.
- Benefits: Competitive salary of £25-30k, career growth, and a supportive team.
- Other info: Opportunity for travel and hands-on experience with the latest tech.
- Why this job: Be the go-to person for IT solutions and make a real difference in user satisfaction.
- Qualifications: 2+ years in a Service Desk role with strong problem-solving skills.
We are currently working with a professional services organisation in Hull that is actively recruiting for a Service Desk Engineer to join them on a permanent basis. The role will act as first point of contact for all IT support issues, with a focus on first time resolution and providing strong customer service. We are looking for somebody able to maintain ownership of issues and communicate effectively with users.
Responsibilities:
- Providing high-quality first line support to users via telephone, email and walk-ups
- Managing hardware and software issues in a Microsoft environment, working with Windows 11, Windows Server 2019, Office 365 and Azure
- Ensuring speedy resolutions and high user satisfaction rates
- Managing user tickets from first contact to resolution, ensuring excellent communications throughout
- Carrying out desktop and server support where required
- Using Active Directory to set up new user accounts
- Overseeing IT assets and equipment moves
- Ensuring complete documentation of processes and procedures
Key Skills:
- 2+ years experience in a similar Service Desk role
- Excellent problem-solving and troubleshooting skills
- Extensive experience in Microsoft environments, working with Windows Server 2019, Windows 11, Active Directory, Azure, Office 365, VMware and Exchange 365
- Networking experience including Wi-Fi and VPNs
- Comfortable troubleshooting hardware issues with laptops, desktops and printers
- Excellent communication skills, both written and verbal
Please note that this role will require some travel to other offices, a full driving licence and own transport is preferable.
Service Desk Engineer - Hull - £25-30k employer: JNC Recruitment Limited
Join a dynamic professional services organisation in Hull that prioritises employee development and a collaborative work culture. As a Service Desk Engineer, you'll benefit from competitive salary packages, ongoing training opportunities, and a supportive environment that values your contributions. With a focus on first-time resolution and customer satisfaction, this role offers a meaningful career path in IT support, making it an excellent choice for those looking to grow their skills in a thriving location.
